Sears Hometown Store

This store is now under new ownership!! She's a very sweet lady from Dripping Springs, Tx. She has also owned the Blanco, TX store for almost 6 years. She took the Bastrop location over about 2 months ago. They have an entirely new sales and delivery team that is completely devoted to the store and it's customers. If they don't have it, they will find it one way or another and make sure the customer leaves the store happy! Please give this store a chance! more

The owner that people are talking about from 2010 etc no longer owners Sears Bastrop. I know this previous owner and he was horrid but there is a new owner and I am going to give her the benefit of the doubt and ask for folks to give her a chance. I do not know her but anyone would be better than the previous owner. more

I went to return something to this store and was treated so RUDELY! I will not step foot in this store again. more

There is a new owner at the Bastrop Sears and you can definetly tell! They don't mind selling you the product, but if something goes wrong then they do not want to stand behind it. I had the owner, himself display less than pleasing customer service. They have been out to my house twice; once to deliver and once to redeliver to replace a broken item. When they came back they did not hook up the item and had to call them back for the third time. I was told by the OWNER "We have been out there twice and we will not come back after this service call." If there are issues aren't they suppose to stand behind there product; even if I have to call 100 times. Needless to say I will not be buying anymore appliances there anymore...I should have been treated like GOLD since I spent over $6,000 there for our new home less than two months ago. I would rather go to Austin. more