Sears Garage Solutions

Excellent service. Mervin was friendly and professional. He was on time and very efficient. more

Both office and service folks operated in a very professional manner. Bob arrived prior to scheduled time and started installation. While doing so, informed me of the product and operation of it as well as overall suggestions to maintain its effectiveness. Can and will highly recommend the product as well as both employees. Completely satisfied as will you be when you contact them! Thanks to both of you. more

The team was terrific. I have used Sears for the 8 years we have owned this place. Always fair and truthful in whether there is something broken or not. more

Have completed the survey with my comments. more

From the first call to the office, to the follow up text and email confirming the appointment, to the prompt arrival of Robert - everything was professional and courteous. And garage door was repaired promptly and works great! Not a thing to wish was better. Would recommend and will definitely use again! more

I initially called Sears to get a competitive bid to repair a broken spring. Cassi explained all the options and pricing. She did not try to upsell me; she asked me questions which resulted in me coming up with my own conclusion that I should simply replace the 30 year old door. When the appointment was booked (best price!)she communicated arrival times, who would be coming and what they would be doing. Mervin and Shon (trainee) arrived just as stated. They were polite, efficient and very considerate about potentially damaging anything in the garage. Mervin explained that Shon was a trainee and supervised his work, explaining things to him as he went. Shon was a good student and regularly confirmed things with Mervin. Or, if Mervin saw Shon heading the wrong direction he would respectfully correct him. This gave me confidence that the company is producing good technicians by providing solid hands-on training. Shon was very sharp; it was obvious that he was wanting to do the best job he could. When the project was complete Mervin made sure that the work area was picked up, all trash removed and that the door was operational. Mervin is a man committed to getting things right. In addition to the OJT with Shon Mervin chased down a factory setting problem with the opener to make sure the new door would operate perfectly and he succeeded! I don't intend to sound overly enthusiastic, but I believe in giving credit where it is due. Great team. more

From the initial call to the Sears Call Center regarding a replacement garage door, to the sales call / estimate and installation - all phases of this transaction were exactly as described with no surprises, upcharges or pressure and very professional. Thank you to everyone involved with this sale / install - I wish all sales people, tech people, call center employees and companies were this professional. Sears will be getting more of my business in the future. more

They were attentive, quick, pleasant and removed the waste. more

Ryan was OUTSTANDING!!! Explained very detail to ensure we were getting what we needed in order to replace our garage door. He was very honest and upfront with what he was selling. He was efficient and effective when working to solve our issue in a timely manner. Highly recommend!!!!! more

Arrived on time. Assessed the problem. Gave me a price quote. Quickly installed new openers. Fair parts mark up and labor charges. A+++ more

Mervyn came out, assessed the situation and an hour later I had a new garage door installed, functioning perfectly. Done right, done quickly, done the first time. AND he was training a new employee! Great experience all around! more

the young lady was very helpful on the way home after picking up garage door opener she called to tell me she openings to install the unit. about 30 min later the installer should up and installed a professional in about 1 hour it was done and works like a gem give this team a 5 star more

I have used Sears before and the results are always well done and professional! more

I like to thank Cassie for taking my call for service. She was very professional. She called me to inform me a technician was on the was on his way. Danny, along with two other gentlemen arrived on schedule. Danny inspected the garage door. He explained what had to be done. The job was done in a timely matter. Danny and his team did a great job. I'm extremely satisfied with the repairs and price. more

Ryan showed up on time and went right to work inspecting my garage door. The main spring had broken. It obviously needed replaced. After doing a complete assesment of the 20+ year old door, Ryan made suggestions. Replacement of the wheels, bearing plate where some of the items he recommended. His work was very professional in no time the door working better than it had for quite a few years. I appreciate Ryan's honesty and integrity. Not much of that around these days. Thanks. Terry more

Jessica was excellent on provide me with an estimate on what I needed. Roberto was courteous, knowledgeable and profficient. more

Service tech was very knowledgeable, arrived on time and was personable. more

Excellent assistance and great installation by Marvin. Plan to call them to install a spring an nylon rollers. Thanks great customer service and good work! more

We just had a new Sears Craftsman 1/2 HP Chain Drive Garage Door Opener installed as well as new garage door rollers placed by Sears Garage Solutions and both the product and the service was excellent! Our technician, Daniel, was very timely in the arrival window given when we made the appointment and also very polite, knowledgeable and efficient. Everything went very smoothly and the new garage opener ran quietly. Daniel explained all of the operations and made sure we were satisfied before leaving us happy. I would highly recommend Sears products and service. more

I was very pleased with Sears Garage Solutions helping me with my garage door problem. Especially with Mervin. He was very polite and very knowledgeable. I look forward to working with him when he installs my new garage door on Thursday. Carol - Mesa, Arizona more