Sears Auto Center

I spoke with a Raul on a Thursday by phone. I asked for a quote on a set of Cooper tires for my Buick. I gave him the make and model of my vehicle, asked for a specific set of Cooper tires and was given a price. The next day I went in to have the tires put on and was informed I could not get those tires for my car... I was then quoted a price for Goodyear tires at almost twice the cost of the Coopers. I hesitated and Raul told me Sears was having a sale on Saturday and to come in then for the lower price. An appointment was made and the car was brought in. After changing out the tires and paying the bill, we noticed the sale price was not on the invoice! We again spoke with Raul who adjusted our bill to reflect the sale price but he then informed us the "alignment guy" wasn't in that day so we would have to bring the car back on Sunday to have that done. Why were we charged when the work hadn't been done? I brought the car again on Sunday and guess what?! There was only one employee, and he was unable to do the alignment because he had to answer the phones. I was told by this poor kid to bring it in again on Monday (Labor Day) and he would do the alignment then. Guess what? Today is Monday, I brought the car in and no one showed up for work, again... So, I have been charged for a service that I have yet to receive! We will see tomorrow, the 5th day I have been to the store, IF I can actually get what I have paid for. If you see Raul working, run the other way. If you get a quote, make sure it is in writing. I will never bring my car to Sears again. Never. more

Came here to get new tires for my car because the tires I wanted were only available through Sears. We called about the tires and got a price on them and decided to order them. When we went in to actually order them, their receipt was confusing and only after studying it carefully we realized they overcharged us for the tires. Called them to fix this a few times and didn't get a call back. But the real trouble came when we went in to get the tires put on my car. I needed an oil change and to have a few little things checked out on my car (problems with windshield wipers and broken cigarette lighter), so I figured I'd get it all taken care of at the same time. But when I tried to talk to them about this no one seemed to want to listen to the extra work I wanted to have done. They kept dismissing me and didn't write down any information about the extra things I wanted to have done. Then once they started the work they called me three separate times about my service and each time I had to remind them what I wanted them to look at besides the tires. Then I come back to pick up my car and pay for the service. No one told me what the status of my car was. The tires were on and the oil was changed, but the mechanic wasn't there to tell me about the service he did, or give me any update on the two other issues my car was having. The guy at the counter had no idea what they did to my car and when I asked him he first said he didn't know what the status was, and then two minutes later (without talking to anyone) he suddenly decided he did know, and that they looked at my cigarette lighter but couldn't fix it. No information about what is wrong with it or how easy it would be to fix. So yeah, they put on my tires and had no problems with that. But there was no communication with me about my car and I have no confidence in the work they performed. Plus now I have to take my car to another place to figure out the exact same issues. And I will be asking the other place to double check the work done at Sears because I just don't have trust in their work. oh, and they did an oil change that day (2 weeks ago) and yesterday my oil light came on... all in all, they REALLY need to work on their customer service. It seems like the only service they actually want to provide is changing tires, and if that is the case they shouldn't advertise their other services. more