I have been a State Farm customer for over 20 years. I was told this evening by the "OFFICE MANAGER at Sean McGraw's office" that QUOTE "I am glad you cancelled your insurance policies, have a nice day" as she hung the phone up on me.
My husband and I are legally married and due to my profession I chose to keep my name as it was previously. I added my husband to my State Farm policy a while back, added his vehicle, which State Farm had no problem doing when I was going to be giving them more money and increasing my policy premium. State Farm listed us living at the same residence, with multi car discount/homeowners discount and all the premiums being deducted once a month from my checking account (All correct). I Cancelled my Homeowners insurance (Due to sale of house) 8/8/14. My husband and I bought a new house on 9/15/14, after price shopping, we switched all our vehicles and homeowners to another insurance and we are now paying $1000.00 less yearly than what we were with SF. When I cancelled all State Farm (Auto) in September, the office manager failed to close one of the policies' for the vehicle my husband and my name were listed on. She then advised that "I" failed to make it clear that that one too was supposed to be closed and I couldn't have cancelled that policy I had opened for husband without her speaking to him first (Well you didn't speak to him to open it, just saying). I'm curious, shouldn't that have been addressed back in September where I could have put my husband on the phone at that time. She then advised it was all due to my name was listed second on that vehicle and our last names were different. Basically she was blaming me and the computers for her not locating all my policies and she even stated now with technology that they (the people/workers) don't even touch the paperwork (to visibly catch the mistake) BUT wouldn't you know the following month State Farm computers increased mine/my husband's monthly premium on his vehicle,
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