We signed an agreement with Sclafani, on September 15th, 2012. Budget plan @$185 per month for 12 months. Prior to signing this agreement we spoke with Sclafani on 3 different occasions to discuss the terms. We specifically discussed the automatic deliveries. We specifically asked if there is no need for oil when the next delivery is scheduled, we were told on 3 calls yes, we can hold off on delivery. We know our usage, lived in our home for 13 years. How would we do that we asked? When we call in to make our payment on the 15th of every month, advise the person taking the payment. OK, so Sclafani fills our 550 gallon tank a day later. Around November 17th, Sclafani sends out another truck to fill again. We stop the driver after a few gallons. We again get on the phone with Sclafani, they again tell us OK, just let us know when you require a fill. Around January 15th, Sclafani sends a truck out again and this time, since we were not home filled the tanks, additional $800 added to the original bill of about $1800. I immediately get on the phone and advise Sclafani again. Well, they seemed perplexed and passed on my complaint to the supposed owner Maureen Sclafani. She calls me back about 2-3 days later. In my attempts to explain to this individual, of our 5 previous conversations with her staff she called me a liar. Then she attempted to berate me with vulgar and unprofessional language. Bulls**t seemed to be one of her favorite words. People what Sclafani does is the classic bait and switch. They hook you into a ""budget"" plan and then continuously fill your tank, so by the end of the contract (which for us would have been August) there would be a large amount to pay at that time, minus the $185 per month we paid. Let me also state for the record, she then said WE breached the agreement because we did not accept delivery. There is NO WHERE in this agreement that says we cannot deny automatic deliveries. Hey if you wish to waste your resources without checking with the home owner first then that is on you. For the record, 1. We paid our $185 per month on time every time. 2. There was nothing in the agreement that said we could not deny delivery. 3. We researched many other oil companies and we specifically asked these questions, and that is one reason we chose Sclafani based on their responses. 4. When she terminated the agreement claiming we breached the agreement, she attempted to charge us a late fee charge. And for the record when she sent the corrected bill, with the late charge removed, within 3 days we sent payment in full of $1,878.47. I have never, ever dealt with an owner of any establishment, that was as unprofessional, disrespectful, nasty and utilized vulgar language in the course of a business discussion. And I am a retired US Marine, so I have heard it all. Take your business elsewhere. We will go back to paying cash at other establishments.
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