I've had two experiences with them that really speak to the way they conduct their business. For the first, I had taken a bumper skin to them to have it painted, and then I put it on the car myself. The paint matched up exactly. Just over a year later, the paint started to flaking off of the bumper skin. I called them, told them about the problem, and they said to bring it in so they could look at it. It turns out new plastic parts have chemical called a releasing agent, and was not cleaned off thoroughly so the paint would not fully bond to the plastic. Most body shops would say that since it had been over a year they would not help. With Schneider they evaluated the car and found out it was happening because it was not prepped correctly, then took the car and repainted it and provided me with a rental car all at no cost to me. That is so far above and beyond anything that I would even remotely expect. When they told me I was getting a rental car I was so surprised I thought that they were joking at first.
For the second experience, I was involved in a pretty significant car accident where I was forced off the road doing around 70 mph and there was a lot of damage to my car. I brought it to them, and they helped me get a rental through my insurance. They had the car for a total of 35 days. When I got it back, you would never be able to tell the car was ever in an accident. All the body panel gaps were perfect, the colors matched, and there were no rattles, squeaks, or parts missing. It looked and behaved exactly like it did when it came out of the showroom. The total bill assessed to my insurance on that was over $10,000, which speaks to how much work they did. Where Schneider painted the vehicle the paint job is actually of better quality than the rest of the vehicle. I notice it because I'm a car person but no one else would ever notice.
Their office is around 20 miles from my house and I am more than happy to make the drive there to have them work on it. Both of my parents have had work done there and it was done to the same high standard I encountered.
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