I made reservations at Scaturro's Restaurant for Mother's Day and had the worst service I have ever had in my life. First of all, even though I made reservations, my family and I had to wait about a half an hour. As soon as we were seated, the first thing our waitress said was that the lady who seated us was a moron...very unprofessional. Luckily we ordered right away because that was one of the very few times we even saw our waitress. I understand that mother's day is busy but at 6:00pm, it was not that crowded. We ordered our drinks and did not get them until about twenty minutes later, not to mention that the soda tasted like pure syrup. Along with ordering drinks, my grandmother asked for tea bags and the and waitress said they had none. No lie, about two minutes later I saw another waitress hand another woman at a different table tea bags. I had to ask a bus boy for the tea bags to get what my grandmother wanted. Did this woman forget that it was mothers day, she was too lazy to get a stupid tea bag? The next thing that was annoying was that we sat and waited for bread while every table that came in after us got their bread almost immediately. When we politely asked the man who seemed to be the manager for bread, he pretty much blew us off and walked away mumbling ""yea, it's coming."" This was after he was laughing and having a good time with the table next to us. Thank goodness for the bus boys because otherwise I think we would have been totally ignored the whole night. Our appetizers and soup finally came out by women who weren't even our waitress. The appetizer was delicious but the lobster bisque soup had absolutely no taste. A half an hour later our waitress finally showed her face and asked us if we needed refills...Yes we need refills, we haven't seen you in an hour. As she took our drink orders we got our food and my poor grandmothers steak was cold so the waitress took it away and came back with the same steak, but warmed up...not quite sure how they warmed it up so quickly...While we were eating, the waitress came back with our drinks and gave me a sprite when I ordered a diet coke. I told her this and she told me, ""no you ordered a sprite."" Very rude if you ask me. The best part of the stay at Scatturos was when we finished eating and knew that we were going to leave soon. The waitress came over to me and asked if we needed things wrapped and as I asked who wanted a to go box the waitress said impaitiently, ""I have to go."" Excuse me but this is your job. We haven't seen you all night and when you finally show your face you say you have to go? We were all so happy to leave until we realized that because we had a party of six we had to give this sad excuse for a waitress a 20% tip. This woman got $42.00 for being an ignorant, unprofessional, and rude waitress. How could this restaurant do this to their customers. We didn't even bother complaining to the even more ignorant person who we think was the manager. This restaurant should be embarassed. I will never go to this restaurant again and hope who reads this won't go there either. If you are not a regular attending customer and plan to go to this restaurant for the first time, do yourself a favor and don't go. You will be treated like dirt while the ""regulars"" of the restaurant are treated wonderfully. DO NOT WASTE YOUR TIME!!!!!!! By the way, why would you keep waitresses that are so bad, I can get better service at a Friendly's. I really hope Scaturro's reads this comment because maybe then they will change their ways.
Pros: Bus Boys
Cons: Everything else about the restaurant
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