I started going to SMS when I had just gotten out of rehab, and had hardly any $$ to spend on anything except food and shelter. And I belong to a sexual minority. Hardly what you would call a target customer for a hobby shop, hey?\r
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I got the "cold" treatment sometimes, too, I thought it was me, guess not, LOL!\r
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Anyway, whenever I asked to see something (say, a loco with sound demonstrated), they were more that happy to accommodate me. I wasn't buying at the time, and told them so, but still, they were more than happy to show me whatever I requested.\r
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I used to spend all my meager $$ buying old issues of magazines (in the far back room) at $.50 a copy, 10 to 20 copies at a time. No one ever acted like I wasn't welcome there.\r
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Yes, some of the employees could use some customer relations training, but then again, I was able, always, to wander around the store looking at this and that, and never have some eager beaver constantly asking me, "Can I help you?" If I wanted help, o
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