Sargent Appliance

Let me start out by saying that initially, I had a very serious problem with one of the sister stores in Rochester, Michigan. I was frustrated beyond all description. I then called the Clinton Township store and spoke with the owner, John, about my situation hoping for some help. Suffice it to say that John resolved the problem with the expertise, understanding and integrity that I have come to know and love about this chain. Let me end by saying that I have the highest regard for people of John's caliber; he is, what we once knew, as a man of the highest ethical and business sense. Thank you, once again, John, you have renewed my faith in my fellow man! more

I purchased a washer/dryer, refrigerator, stove, dishwasher and microwave at Sargent and spent over $8000. They did not have the lowest prices on these items but I chose them because the salesperson sold me on the notion that it was a family owned business with great service. This may be true in some cases, but in my case I found them to be some of the worst customer service I have ever experienced. It’s worth mentioning that I dealt directly with the owner and found him to be condescending and rude throughout the whole problem resolution process. The delivery people broke my screen door and I was told they would be there the next day to fix it and they never came. I had problems with two of my appliances that required 4 visits from their service provider within 10 days of delivery and I had trouble receiving return phone calls from their manager. Problems come up with purchases but it’s all in how the company handles it that determines good customer service. A simple apology goes a long way but they seem to have trouble with that. So if you want to pay higher prices, take 4 days off from work to have your brand new appliances serviced, and be treated poorly by the owner, then you should buy from Sargent. more

We use Sargent's for all of our appliance needs, as done our families, they are just the best around! At Sargent's you don't feel like a number or a sale like you do at a lot of big name stores where they hound you and just want you to buy anything. the most recent purchase we made was a Sony television but we've purchased a few kitchen appliances there in the past year, they sell all name brands, like Sony, Maytag, Whirlpool, GE, JennAir and so on and so on. they have such a huge selection of each appliance you can think of, the sales people are always willing to help you but also let you look around for yourself, they offer financing which is a big help to us and I'm sure many other people too. the prices here are average or lower then average. I recommend Sargent's every chance I get. more