I stopped in to have an appraisal done on my engagement ring. I asked the guy if it was necessary to have and second opinion. Then, he asked who appraised it first. I told him Sylvan's...where my fiance bought the ring. I guess that struck a nerve because then he went on to tell me how we must have paid too much because Sylvan's is the most expensive jeweler in town. He aslo told me my diamond is princess cut, which it is not. It is radiant cut. When I told him I had the GIA certificate to show that, he explained it must be incorrect because he spent $15,000 in school to become a gemologist. Really? Well, maybe he should have studied harder. I would never buy a thing from them. I am in sales and customer service is the most important piece to earning business. I will pay more any day to be treated the way Bill Knight at Sylvans treated my fiance and I!!!
Cons: Small, rude, out of the way
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