Saab Shop

This shop is the best! I was on an 8 hour trip with my 2001 9-3, hundreds of miles from home, and my engine malfunction light came on. My good fortune is that I was just east of Columbus when this happened, and was lucky enough to contact Ted at The Saab Shop. He was unbelievable - stayed on the phone with me as he patiently directed me through the city of Columbus (like the back of his hand!), around detours and road closures to get me to the shop. He and Nik stayed after hours and gave of their personal time to meet me and make sure there wasn't something seriously wrong with my car. Nik quickly but thoroughly checked my engine, diagnosed and reset everything, determining that I could continue my trip, but that I should have it checked out once I got home. A huge relief for me! He really knew his stuff and I felt totally comfortable with his diagnosis. He listened patiently to my questions and took the time necessary to explain what I needed to know, in addition to logging his observations and actions for my mechanic to review once I was home. For those of you who are lucky enough to 1.own a Saab, and 2. live in the Columbus area, this is your shop.\r \r Johanna Davey\r Hershey, PA more

I had just bought my daughter a 2002 Saab 9-5 Aero in Portland Oregon. It drove across the country to Louisville Kentucky without issue. In Laramie Wyonimg, with 35 mile winds I attempted to top off the oil and proceeded like an idiot to pour about 1/3 of a quart all over the engine trying to get the pour stream to go in the oil fill, and then stuffed the oil can into the fill, most likely overfilling the engine. To say the least we had oil everywhere. After dropping my daughter in Louisville, I was to borrow the car to drive to Pittsburgh to see a client. Just before Wheeling, Pa., the car threw the Serpentine belt and my trip was over. I emailed 3 shops in town on a Sunday night while stranded on the side of the interstate. Dave, the owner of the Saab Shop, was the only one to respond back to my email for help and called me to assess the situation. I had AAA tow the car back to Columbus, Oh. 115 miles to get it to The Saab Shop, and stayed the night. Monday morning, Dave and crew dropped everything, worked on getting all the oil off the motor, and replaced the belt and pulleys in less than 5 hours from the time they opened. These guys will go out of their way to please their customers and help others if they have the opportunity. Thanks to all for being there in my time of need. I was able to make my flight back to Oregon without incident because of these guys, thus saving me more money. I would highly recommend. Ted and Dave are great. Saab Shop A+!!!! Chris O'Neill more

the attention to detail and communication, are what made the trip worth every penny TY Saab guys =) Pros: just off SR-315/Lane ave. more

Best Saab service I've ever had , great staff and reasonable repair price , got to love it =)\r \r Pros: Great attention to detail and service more