Runners Roost

I have shopped in the Denver for three years, and I will only buy my running shoes from Runners Roost. Almost everyone in the store is a runner and they have bent over backwards to make sure that I get the running shoes that are correct for me, because they know how important it is have the correct shoes for me not someone else. If I have had a problem with my running shoes, they have always corrected the issue on the spot. John Shultz, Runners Roost owner, has a top notch sales crew across with tons of sales and running experience in all the four stores. Runners Roost also has the best club run around on Wednesday nights at 6PM. With between 50 and 100 runners on a typical Wednesday night, there is usually someone to run with on their 3 to 10 mile routes. After the run, there is an awesome social with water, gatorade, beer, wine, cheese, crackers, chip and dip. more

I'm posting in response to the other user's experience, since I was also sold the wrong pair of shoes. In my case, the salesperson recommended (and rightly so, as it turned out) that I go up a size but then he brought the wrong pair to the counter. I didn't notice either, and so ended up running in the wrong shoes. I didn't try to return them because I didn't want to go back -- my experience there wasn't great, even without ending up with the wrong shoes. I found the staff there to be very snobbish -- a woman who was working with another customer (seemed like maybe she was the owner?) chided me for looking in the mirror when I tried on a pair of shoes. It was embarassing and totally unnecessary. more

I want to share the experiences I have had at 2 local running shops this month with all of you: Pros: can't think of any Cons: horrible customer service, inexperienced staff more