Rooms To Go Furniture Store - South Austin

I will never purchase from Rooms to go again. We bought a five piece couch set and a rug. When I signed their digital signature pad for the mastercard purchase they applied my signature to multiple pages of documents indicating that I had agreed to terms of the sale that had not been disclosed to me prior to signing and I was not told my digital signature would be used in this way. After the furniture was delivered we found that the rug was too big and would not fit in the room. In spite of our large purchase they flat out refused to allow any kind of return or exchange of the rug for a smaller size. Once they have your money they could care less what you think of them as a company. They will never get another dime of my money. Pros: Decent quality products Cons: Lousy customer service more

Well, I hate for the first City Search review to be so negative, but I feel I have no choice. I need to vent. It's therapeutic. Firstly, I should say that the sales staff was very helpful and well trained. And the product appeared to be well made. But the management and customer service staff are truly the worse crew I?ve ever dealt with in a retail transaction. They were rude to my wife and I on more than one occasion, and seem to have forgotten that customers are important. So if you buy something, make sure you don?t need to change a delivery date or make any other special requests. Because at Rooms To Go, their rules are fixed, and their arrogance supreme. You should feel lucky if they decide to sell their product to you. I?ll never shop there again, and I?ll yodel it from the mountaintops for everyone to hear. Pros: Helpful and knowledgable staff. Cons: Poor management and customer service values more