Ron's Tv Sales & Rentals

Scheduled Directv installation and took time off work. Tech did not show, no call, nothing. Called Directv to tell them they did not show. We were scheduled on a Friday afternoon. They tell us to call Mastec next morning on Saturday to tell them to put us on schedule first thing that morning. (Directv also rescheduled us for the following Wednesday in case we can't get them out there) I call at 8:00 a.m. Very unprofessional phone service. Finally, I'm told tech got stung by bees day before and they were short handed and forgot to call. Did not schedule us the next day because they saw that Directv had scheduled another spot for the next week and saw no need to hurry up. We only rescheduled because Directv told us to if they couldn't get us in that Saturday. After being on hold several times they agreed to come out on Sunday. Not expecting them to show or call. Cons: don't expect to see them more

After having to deal with cable companies my switch to DTV was awesome. I called in and spoke with a very nice CSR and her Lead Erik who was one of the most helpful peole I've ever had the pleasure of working with. They set up my install and the tech was very proffesional and a real joy to work with.I would highly recommend this company and their many wonderful people to everyone I know. Pros: Everyhting about this company was great Cons: not switching sooner more

This company must be the most incompetent that I have ever had the misfortune to have to deal with. If they were not the only direct tv installers available to us, we would never use their services. The have not shown up to remedy a situation with our Direct TV system in spite of many statements that they were coming out. We wait and they do not show up. I do not understand how Direct TV can still use them as a local service provider.I have used up over 120 minutes of air time on hold. The employee's are rude and do not seem to have any training. I hope to get some resolution to my complaint and if I do I will revise this review. Until then please stay away from this company, cable can't be that bad. Pros: Very good technicians when they do show up Cons: broken promises and incompetent call service more

Rescheduled 4 times and still could not find a place to put the dish (well more like decide). Many broken promises to show up or to call back with none of them fulfilled. Attitude of installers and supervisors was one of lack of care for needs of customer and even sarcastic. I missed 3 days of work for them to come out. Tech comes out on final day and wants to argue about running a line to my attic so I could have the cable in my master bedroom and that he would charge me $50 for a wall fish even though its all drilled out and in an uninsulated wall. Had him run the wire to the attic and ran the wall fish myself. 3 mins job. HIs reason ""if I""m going in the attic I'm gonna charge you, it's gonna be 150 degrees up there. Sorry since when was this a desk job. I thought our local cable company Charter was bad (and it is all around), but the installers for directv are TERRIBLE. I really like DirecTV itself but if this is the only company doing installs for them, they're gonna lose many a customer. Cons: Service was terrible. Lies, total apathy toward customer, unfulfilled promises, late more

moved install date 5 times- had to stay home all day no tv for 2 weeks. lied about calls.unkept promises. final installation included drilling into our hot tub wires and creating a fire hazard. still working on getting that fixed. I can't even give 1 star. They ignored and avoided calls...misled us in service details. Tech's offered discounts for cash to them. Direct TV does not seem to care that the local company provides terrible service. Monopolies suck...we have no options but this company. Cons: everything more