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Ron Rosner's Mercedes-Benz of Fredericksburg

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3400 Fall Hill Ave
Fredericksburg, VA 22401

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(888) 276-6449
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Automotive

Reviews
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Best

I just purchased an SL 500 and when I returned for my ""We owe"" services I had a few questions about my car I wasn't shown the day I drove off due to it being late. ANY question ...

Worst

*I wish there was a zero star rating! And for all these 5 star ratings? IMPOSSIBLE!!!!!!! I was sold a used vehicle that was missing a feature used to sell the car. Unfortunate...

Editorial review from Citysearch 12/13/2012

Wonderful.The best customer service that i have ever had. more
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Editorial review from Citysearch 11/28/2012

a rewarding experience,i feel that your sales force is 1 class. thank you Carlos for your assistance with my 2006 Range Rover. your personal touch was true dedication. thank you. Bill Blum more
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Editorial review from Citysearch 11/20/2012

Amber was fantastic! As a result of a very pleasant demeanor and professionalism I am now a committed customer to your dealership! more
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One time deal for me! 1/21/2012

*I wish there was a zero star rating! And for all these 5 star ratings? IMPOSSIBLE!!!!!!! I was sold a used vehicle that was missing a feature used to sell the car. Unfortunately, I didn't notice it until months later and when I reported it to the sales manager, he refused to reimburse me for the ~1500.00 missing item. Up until this point, I'd been reasonably happy with them though certainly not 5 star happy (Amber was great but she left). I never followed up on this, but when I purchased my new 50K+ Mercedes Benz, I used a Maryland Benz dealer. In the end, their dishonesty cost them a life long customer and the fact that I work with numerous other Benz drivers, means that I've been referring them to my Maryland dealer. more
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ABSOLUTELY NO THANKS 11/6/2011

Money over customers 1st let me say that I don't read many other reviews as you can see below these are done by staff every couple of days. The fact is they sold us a new car and we had problems almost immediately.. We had an older car and decided to trade in and due to issues starting from the service dept where they informed us of other potential issues to bump up sales in their service dept so we decided to trade in the old car for a new one. Much to our disappointment we were sold a brand new car with problems. The facts are they didn't disclose the new car and how they are now made differently from software to engines from other companies.. The fact is they are not made like they used to be and are not safe as they once were as shown in .. Sorry but you have lost me! more
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Steve in service 8/24/2011

I just purchased an SL 500 and when I returned for my ""We owe"" services I had a few questions about my car I wasn't shown the day I drove off due to it being late. ANY question I asked Steve he answered like the PRO he is and offered to show as well as tell me about all the wonderful features........Thanks Steve!!!!! more
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Excellent 8/10/2011

Excellent. The best Mercedes dealership in the area. more
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wonderful to work with 8/8/2011

Nothing but compliments, the service department is wonderful to work with. Amber was very pleasant and helpful. Thanks to them all. more
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great 8/5/2011

Nearly all service is done at Rosner. The service rep was great more
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the best service 8/4/2011

Exellent. My service adviasor, Amber, was absolutely great! She listened and paid attention to what I needed. She advised of future service needed withoit trying to rip me off. She was knowledgeable of what MBUSA was offering when others at the shop had no idea of what summer/travel service was. I was impressed. This was the best service I received from you in over 10 years. more
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Teddy was awesome. 8/1/2011

Teddy was awesome. So awesome that I felt guilty about delaying my buying decision. When I do decide to buy I will ask for Teddy. more
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So awesome that I felt guilty about delaying my buying decis 7/27/2011

Teddy was awesome. So awesome that I felt guilty about delaying my buying decision. When I do decide to buy I will ask for Teddy. more
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Courteous and efficient 7/26/2011

Courteous and efficient more
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Nothing but compliments, the service department is wonderful 7/20/2011

Nothing but compliments, the service department is wonderful to work with. Amber was very pleasant and helpful. Thanks to them all. more
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Keep up the great service...Great job! 7/19/2011

Keep up the great service...Great job! more
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First class service 7/18/2011

First class service more
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I will definitely bring my 06 R350 for service 7/14/2011

I will definitely bring my 06 R350 for service more
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wonderful and I will only bring my Volvo in for service 7/12/2011

Jeff is wonderful and I will only bring my Volvo in for service when he is working. more
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Wonderful.The best customer service that i have ever had. 7/11/2011

Wonderful.The best customer service that i have ever had. more
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