Having sufferred from severe post partum depression, I needed experts who would listen and help. I have been seeing Ms. Mena for a year now. She has been a tremendous help in my recovery. She matched me up with a therapist outside of the office because she wanted me to be paired with someone who would mesh well with my personality. Without Ms. Mena's help, I wouldn't be where I am today.\r
Yes, they have a late/missed appointment policy, but they remind you of it everytime you make an appointment. Plus, they call two days before to remind you! I know that things happen, I missed one appointment due to traffic and I owe a late fee. I wasn't upset because I know they are a busy office that sees a large number of people. I sometimes have to wait weeks to get an appointment because they are busy. Those missed appointments could be given to someone like me who goes there on a regular basis for help. \r
The only negative I have is that I see a RN, she schedules 15 minute appts. Sometimes these go over 15 minutes and that makes the rest of the day's appt sbehind. I've had to wait 30 minutes after my appt time before I was seen and I was early to my scheduled time. \r
Bottom line, don't judge their help based on a late/missed appointment policy (most doctors and dentists have these, too). Base it on the help/services they offer.
Pros: Offer quality care from experienced staff, helpful, available in emergencies
Cons: Doctors are sometimes behind in their schedule, longer wait times than expected
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