We purchased new carpet about 3 years ago. It had huge lumps in the carpet and they came out to restretch it. Also we added stain guard at the time of the purchase, it was a higher end carpet. The carpet started to lump again and just keep getting worse. We went into the store to talk to them about this and they said they would send someone else out to look at it and restretch it again. The man that came out said that there was something wrong with the carpet and that he had never seen so many lumps and that it looked like some kind of defect to him.
Pros: Can't say there are any
Cons: Customer service never calls back
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