Rick Johnson Auto & Tire

This letter is to commend Mgr Marcos Romeu, his staff, Bryan Sheen and the mechanics. I arrived in Florida around the 1st of Jan from my home up North. I had been gone from Florida about 1 an 1/2 months. The first time i had my car back out on the Interstate, I noticed a very severe vibration at 70mph in both the front and the rear. I had purchased the tires from RJ Tires on Grande Oaks Blvd in Estero about 2 years ago and only had about 4000 miles on them. I took the car back to them, explained the vibration situation and they immediately rebalanced the tires, no questions asked. After road testing the tires, the problem was still there. They rebalanced again with the same results. After discussing with Marcos and the mechanic, it was felt that the problem was in the tires and that they had possibly flat spotted due to setting for a while. Marcos then contacted the tire manufacturer and they replaced all 4 tires for a very nominal charge. I was very pleased in the manner in which Marcos and his staff handled this situation. I had fully expected a run-around due to purchasing the tires 2 years ago - but that didn't happen. Mr Rick Johnson, you truely do have a good team here at this store. Marcos, Bryan and the others i dealt with certainly seemed to care about the customer. That is definately refreshing in todays business atmosphere. Do what you have to do to keep these employees - they are taking good care of your business. more

I have been bringing my car in for service at the Estero Rick Johnson for about a year now, and the staff and service has been nothing but superb. The cost is very reasonable and the work is optimal. The staff have come to know me as a friend, and I always have a fun time there! The location is great because it is near two major shopping centers (Miromar and Gulf Coast Town Center) and also near Publix and various restaurants. Excellent place to take your car for maintenance if you are an FGCU employee like me! I am very grateful that these guys have become friends and that they so kindly go above and beyond my automotive needs. Thank you gentlemen! Ana Hill more

I want to write this review because it's the right thing to do. I went into Rick Johnson Auton & Tire for tires, an alignment, and oil change and a few other things. I bought the tires recommended to me and that was that, I thought. As the tires wore in over the next 6 months I became frustrated with them. They just didn't ride or sound the same, they weren't as quiet and smooth as they were at first. I called the store and was referred to a Supervisor by the name of Mike Watkins. He met with me to look at the tires and drive my car. He said that while the tires were very good tires they weren't a good match for my car. Without asking, Mike said he would warranty my tires fully and give me a choice of several other brands and different treads from which to choose. I figured on it costing me much more than even the full credit would allow for another set of tires. Wrong!! I chose a set of tires and was only charged the difference in Rick Johnson's cost for the tires. I wasn't charged for anything else and was treated to a free nitogen fill in my new tires! Thank you Mike Watkins and thank you Rick Johnson Auto & Tire. You have a good man who represents your values very well. Fair & Honest? Yes you are!!! more