Rick Case Hyundai

I was very pleased with Juetta today, she has a wonderful personality when it comes to working with customers because of her ability and knowledge, because of her hard work today she sold my daughter the car of her (DREAMS) Im hoping to send Julietta customers. more

I was really Impressed with Sara. She opened my hood upon arrival and checked the wind shield wiper fluid, (and filled it) air filter and I think it was the steering fluid ( don't remember). They also had found something else wrong, and she actually had the picture of the area that had the problem on her cell phone . So seeing it you could understand more about what is going on. I have been going to Hyundia for many years. And this is the first time that I felt that they are trying to in form us on what they are doing, by having someone show me just what is being repaired. I would be nice if we could see just what you are going to do not just to have to take your word for it. So far I am happy with this experience. Thank you more

Had my oil changed and tires rotated. In the courtesy check it was found that my battery was not firing properly (before I had a problem with it) and it was still under warranty and changed out. What service and I really appreciate their efforts. more

Your Auto Writer Morgan in the service dept. was very prompt and very nice!! more

Careful who you hire and what you say to potential customers. We test drove a car with a dealership employee who actually had the gall to say she ""won't test drive with Asians or the elderly anymore."" On top of that, she said she would hold the car for us and then the next day reneged the statement and the car was sold to someone else. Her supervisor then told us he would try to help us find another car and we NEVER HEARD ANYTHING. Thanks for nothing. more

Very helpful and knowledgable more

I must say I was extremely disappointed by the service at Rick Case. I purchased a car as a cash deal ...it was not chump change. The car had 2 things that needed to be repaired, I bought the car back in for the 2 items to be repaired, i was given a loaner with no gas and when I picked my car up not only was it not completely repaired but the XM radio was turned off and there was a plastic piece that goes around the windshield missing. I called the salesperson and told him the car needed to come back. I went back up showed the salesperson the missing piece, advised him about the radio etc. I requested a copy of the Car fax and sheet that shows all the repairs we agreed, the form clearly states repair the bumper which was not done, I was advised that the car was not certified but 900.00 cash was paid for that , then i was told I needed to call XM and get it turned back on myself....but it was working until they ""repaired"" my car. My car had more miles on it when i picked it then i should have since they didnt need to do engine work just paint the bumpers and repair a gap. They GM was no help and was the saleperson was nice but no help. Once i told him that I was not going to agree with them about the car in front of my 3 year old, I would instead file a BBB complaint, the salesperson walked away and threw his hands up in the air. Just horrible service for a company that had to the nerve to write a book about Customer Service. Its sad that they had the nerve to tell me that repair said the car was missing the a part when i bought it in a no one noted it (because it wasnt missing) I paid for the car but had to leave it so they could repair it, then go back and pick it up, then bring it back for repairs, then go back since it wasnt fixed to be told they werent going to fix it and to call and get the radio fixed myself. Thanks Rick Case for nothing . more

Service Advisor, Steve, was very personable and helpful. more

+ + Mr. Deshannon Lewis gave me outstanding customer service! I have been shopping around for the last week & no one has come close to his service & good faith. I told him what I wanted & he was able to deliver the exact car & price I was looking for. I will definitely refer service to him. more

I was really impressed with Steve's attention to my vehicles' needs and ensuring I was informed at every turn. I understand I was not his only customer but felt he retunred with updates as he felt was needed and wanted. Thanks for an outstanding service experience! more

EXCELLENT! Customer service, pleasure to work with! more

Sarah Morganstern was very friendly & helpful when I came in on Saturday June 16. She gave me a tour of the new facility and also offered shuttle service to the Mall while I waited for my car to be serviced. Chong Tennancour is also a very friendly face when I check out. PS The new facility looks great!! more

Everyone is pleasant & friendly. No one gives you the run around - always straight forward. more

Upon my arrival, David Beamer greeted me immediately and quickly completed my service appointment paper work. He answered all my questions, arranged for a loaner car, and called me when my car was ready. It was a pleasure working with David and I will definitely trust him to service my car in the future. more

The staff at RICK CASE is TOP NOTCH....That is why I trust only them to handle my maintenance work. They are professional, courteous, and knowledgable. In fact, once I save up enough, I'm buying ANOTHER HYUNDAI from this dealership and I am also trying to recruit people to buy their car from there!!! more

We enjoyed the experience of purchasing a Tucson from Rick Case Duluth Hyundai. The product- vehicle and extra warranty- had a great reputation. Just as important, Deshannon Lewis is a true professional. He represented Hyundai in a proper manner, while also ensuring that our needs were met. We look forward to owning our Tuscon for many years to come. more

This is my third trip in to Rick Case in Duluth GA and it won't be the last. more

My service advisor has always been the best. She remembers my name and gets the job done and gets my vehicle through service as quickly as possible. A great person and does a great job. more