Restoration Warehouse Incorporated

I should never have let them in my house. The first salesman that came out was disorganized and seemed to be making things up - we did not sign anything then. The office called repeatedly telling us they had updated their price, asking to come out and deliver the new price. I asked for the new price over the phone, but they said it had to be delivered in person by a sales manager. I finally said that if they *really just had to come out and hand me a piece of paper* that was fine, but I was very busy that day and did not have time to talk to anyone. When the new salesman came out, he had no idea what the price would be, nor what information the last guy had given us, and did all new measurements. After I showed him the quote from the last guy, he came up with a slightly better price but would not write it down (for us to compare with other contractors) unless we signed a ""no-obligation"" (his words) sales agreement. We made very clear that we would have to work out independent financing before we could set up an installation date or anything else. His words - he had ""no interest"" in signing a final work order if we couldn't afford the windows. We had no more contact with them after that day. Some weeks later installers showed up to do a ""final measurement."" I made clear to them we had never set up an installation date and, as far as we knew, had never signed a contract. I called the main office to tell them we could not afford the windows, and did not want to have any more installers coming to the house. No response came from anyone. I called the salesman to tell him the same, he told us there was no way to call off the order now. I eventually got hold of the owner, who also said there was no way to cancel the contract - as I reiterated the salesman's assurances, he became increasingly rude and hostile. THE GOOD NEWS: I was able to prove that the document I had foolishly signed did not conform to either national or state regulations regarding contract agreements (this of course took hours of research and compilation of documents). I called repeatedly to try and discuss this, but no one ever answered my calls. I sent all the documentation via registered mail, which they never accepted. I left final messages asserting that I would not allow anyone into my house for installation, that the contract was unenforceable, and they would never receive payment from me based on these facts. No one ever called back to address this. I have kept a record of the letters I sent them and the legal documents I pulled together in case they do ever contact me again. I am sorry this experience has made me distrustful of other contractors I have spoken with, as I know most of them are probably trustworthy and respectable. This company was neither for me. Pros: Their contract was illegal and unenforceable Cons: Dishonest, pushy, disorganized, rude, unresponsive more

Over five years ago they sided our house and installed some new windows. The first winter there was water overflowing in the new windows. Their solution was to remove the outside drain caps that prevent insects from coming in and makes the windows look complete. The biggest problem was that the entire house siding is ripply with some pretty large bulges. For many of the years I was in contact with one of their lead men with the promise on every phone call that they would repair the siding. This person is no longer with them and I have no way to contact them any longer. A nice young man called me a couple of months back asking me about the service and I told him what I thought nicely and that now I have some siding actually falling off the back of the house which I cannot reach to repair myself. He told me someone would get back to me in a couple of weeks. They were trying to resolve their issues out there to improve their image. Well, I tried calling and leaving him voice messages and guess what - NO RETURN PHONE CALL!! Today I tried calling information for a number and it has been disconnected. \r \r DO NOT BE TAKEN IN BY THEIR PRICING - it's not worth it. You'll be paying for it later. REMEMBER - I said I've been chasing them for over 5 YEARS! Do you think that I've been patient enough?! Pros: Absolutely Aren't Any! Cons: Shoddy Work & Never Fix & Never Return Calls! more

The salesman and owner were extremely flexible in payment for labor and windows. They were competetive and beat our [other companies] for both pricing and financing options. Work was done in a day. Workmen were courteous and knowledgeable. more

I would highly recommend Restoration Warehouse. I was very happy with their work. The finished product was everything I expected and it was done in a timely manner. Very professional. I will definitely be calling on Restoration Warehouse for my next project. Pros: Fast Cons: Cant think of any... more

Restoration Warehouse did a great job siding my house in carol stream. The guys were very professional and curtious. i would recomend them to anybody i know Pros: house looks great more

they don't return or answer calls. they will steal your deposit if you change your mind with in the 3days and all the paper work.so they are very bad people do deal with. and me too rating them one star is just to much Pros: very bad more

Do the ratings go into the negatives???? This is the worst experience I have ever had. Work started in November which they were suppose to only install a window that day. Workers showed up and started tearing off siding. No one knew anything about a window. Oh and don't let me forget that I still wasn't given a permit to put up on the house. I was also supervisor that day! No one showed up to explain to the ""non-english"" speaking workers what they were suppose to do. I didn't even get paid for it! My house sat for two weeks with the wrap that wasn't on correctly blowing around in the wind. Try to sleep with that noise! Call after endless call was made and most of them remained unanswered. Finally in almost zero degree weather the workers came back out and started putting up the siding. They eventually finished and the Village of Romeoville was never called to do the final inspection. I called and had it set up. After failing the inspection on Feb 2nd and it is now in March I am still waiting for a call from the owner of Restoration Warehouse. I am sure they are about to fail again as they have not fixed everything the inspector had asked them to. I have never been given the run around as bad as I have with this company. Cons: The worst siding company ever more

Quoted 1 week to install siding. Took 1 month. Promised to nail into studs... Nailed into everything but studs. Lifetime warranty if panels break, warp or blowoff... blew off and refused to come out and fix it. Left MANY messages with company and owner no one returns calls. Says they are with the triple B... they are not. Appearantly I can not put the three words together that make up the triple B nor can I type 3 b's in a row for this review so hopefully you can read between the lines that the word BETTER and the word BUSINESS and the word BUREAU is what I am refering to. Pros: no money down Cons: you will never hear from them again if you have problems. more