I am dependent on my computer and get frustrated when it doesn't work right. It was acting up so I decided to bite the bullet and get help. I emailed Rent A Geek LA based on online reviews. They called right away to set up an appointment. Their computer consultant Jacob came and worked on my computer. He was knowledgeable, fast and took time to explain things. Rather than working on my computer, collecting his fee and disappearing, he made sure that I was satisfied and not experiencing any problems. When I experienced further problems, he was accessible and went the extra mile to make things convenient by picking up my computer at my office. When I called with connection problems in the evening he patiently explained how to resolve things. I am impressed with the high level of customer service I received. I'm also happy since my computer works better than ever!
Pros: Great customer service, knowledgeable, quick, accessible, patient
more