I had an excellent experience at Renew Medspa. I purchased a groupon for a pro-fractional laser treatment and was excited for my treatment. At first, it did take a few phone calls to try and get a hold of someone. After leaving a message though, my phone call was returned the following afternoon. The receptionist was very pleasant and helpful. She apologized for missing my call and explained that the call volume was extremely high in their office at the moment due to patients needed to be seen after the holiday's and the groupon that they just ran, which I can completely understand. When booking my appointment, I was a little shocked that I needed a consult first before I could get the actual laser treatment done... Again, the receptionist explained to me that the laser treatment is a medical procedure, and since this was the first time in their office, I needed to come in for a consult so they can answer any questions i may have and examine my skin. I was a little disappointed that I couldn't have treatment the same day, but this did show me that they care about their patients and would like to meet with them before they do this type of treatment. When I came in for my consult, the front desk was warm and welcoming. I received a confirmation email for my appointment with paperwork to fill out, which made the whole process so much quicker and easier. I am extremely happy that I had the consult before I had my actual treatment. I met with Erica who was very knowledgeable, helpful and all around warm and friendly. She took her time to answer any questions that I had and explained what to expect during the treatment. I didn't realize that this type of laser treatment had a couple days of down-time, so after the consult I felt much more prepared and comfortable. The areas that I was looking to treat needed a little bit of a deeper treatment then what the standard groupon offered, so I decided to upgrade and target the problematic areas. I had the treatment about a week and a half after my consult. They gave me an appointment after work on a Thursday, so I had the weekend to recover which was very accommodating. My face was only a little pink in color that weekend and it heeled very quickly. I was back to work Monday with no problems. During the actual treatment, they were thorough and made sure I was cared after. It has been a few weeks since my treatment, and I am extremely pleased and couldn't be happier with the results so far. I have decided to purchase two more treatments through them and I'm considering what other services I can take advantage of at Renew. Overall; a wonderful, knowledgeable and caring staff who are very thorough. I am very pleased with my results and I can't wait to come back for my next treatment. I defiantly recommend Renew Medspa.
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