Regency Rental Assoc

Just a quick note, I very rarely ever leave feedback for anything but after our experience with this company I had to. Brenda is the most miserable person we have ever encountered. Just because you have issues with yourself, doesn't give you the right to treat everyone else the way you treat yourself. We have never been treated so rudely by anyone. I am a doctor and if one of my staff treated anyone that entered our office in that manner on even one occasion, they would be fired immediately in front of the person. Whoever owns this company obviously knows this because we addressed it and there are several other reviews with the same issue. That let's me know they do not really care one way or another. There are several properties that we are interested in but will refuse to even look at them do to the nature of the representatives of the company. Absolutely horrible. Stay away. more

We have used Regency Rental Associates for nearly 10 years, and have nothing but good to say about them. They have carefully screened our tenants, each of them staying for multiple years without incident. In the nearly 10 years, we have turned tenants over only twice (on third tenant now). They do it all - calling us only to authorize needed repairs if an emergency occurs, and the contractors and service people they have on their Rolodex are professional, thorough and reasonable. Regency has been the best ""worry free"" management we have used. Unfortunately, our experience was quite different with another agency mentioned here. THAT agency DID NOT properly screen the tenant they leased the house to, and the result was three court eviction orders and over a year to get a squatter out who ""knew how to work the system"" and only ever paid move-in fees (1st & last + dep.) and never another dime. When we finally had to step in to fix it ourselves, we learned our property was being used as a 'drug house', and the damage done was extensive. THAT agency was indifferent to our plight - ""we're really sorry, but it's not our fault - we can't control people."" True, you can't ""control"" them, but you CAN screen them out by doing proper credit and background checks to learn whether or not your applicant has a drug-related 'street name' - something we discovered within only 10 minutes and a few phone calls. Compared to THAT agency, our experience with Regency has been a dream come true! more

We have used Regency for several years. We think that they are WONDERFUL !!!! We have many Coast Guard friends that have used Regency as a management company or rented from them. I have never heard anyone complain. When we were looking for a property management company we found Regency to be a very reputable company. They were referred more

I initially called Regency to have them manage my rental property and spoke with a lady named Carol. She was very ""to the point"", although informative I cannot say that she was inviting. Carol repeated several times: ""If we do not agree on a monthly rental amount we will NOT be working with you"". I was told she/someone would contact me the beginning of the next week, I heard nothing from them. I called in Wednesday that week and was greeting terribly on the phone by the receptionist BRENDA. She was the absolute rudest person I have every spoken with. After obviously bothering her I left a message for someone to call me about, again, my property I wanted to PAY THEM to manage. I received a message from a ""Heather"" later that day and as of a week later still have heard nothing. I chose to go with Roberts Brothers which charged the same amount, which I was treated with respect by a more reputable company. more