Eight months ago I purchased a LG French Door French Door refrigerator from RC Willey on Town Center Drive, in Las Vegas. I have been a loyal customer of RCW for years and I am sorry to say that the purchase of the refrig has proven to be a mistake. To date RCW has failed in their company policies of the NO LEMON GUARANTEE or SATISFACTION GUARANTEE. Three weeks ago the ice maker stopped working. We contacted RCW customer service and an authorized service technician was dispatched. After the 3rd service call the technician said the ice maker could not be fixed and he notified both RCW and LG that it needed to be replaced. We are now into week 4 and the frig cannot be replaced by RCW because the store has not received a return authorization from LG. LG says they cannot issue a return authorization because their Corporate office is not operating to full capacity because of the tornado damage in Alabama where the office is located. Thank goodness the problem was not the freezer or the main section of the frig. I understand ""acts of God"" but you would think that RCW would be eager to think out the box and come up with solution. I even suggestion that RCW take possession of my current refrig, replace it and store it somewhere until the paper work is issued. To date no one knows when that will be. I doubt very seriously that I will be purchasing anything else from RCW in the very near future or if ever. I am so tired of customer service representatives and managers telling me they are sorry for my inconvenience but there is nothing they can do at this time.
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