They'll promise you the world and deliver nothing! Extremely poor communication, planning, and project management. They started off trying to sell us a product they later told us they weren't approved to sell. We selected another shingle type. Ordered it and scheduled the installation, no show, no call, constantly had to call them to find out the status of our project. We were then told product was stuck in transit due to a mud slide. I know you can't control Mother Nature, but you sure as heck can make a phone call and let your client know you're not going to show up! My wife and I were told that we were harassing them, because we were calling them to get a status on when they were going to start, what a joke. Later found out that the project manager was at a conference in Kansas. How do you manage a roofing project from another state? We cancelled the project.
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