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Radley Acura

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5823 Columbia Pike
Falls Church, VA 22041

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(703) 824-5700
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Reviews
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Best

I just wanted to express my satisfaction with my service experience with Radley Acura over the past four plus years. My service advisor has been Jeremy Logsdon since I purchased t...

Worst

I am a huge fan of the Acura brand, and their sales department is okay, but I absolutely do not recommend their service department. They are unorganized, and do not care about th...

I just wanted to express my satisfaction 3/11/2011

I just wanted to express my satisfaction with my service experience with Radley Acura over the past four plus years. My service advisor has been Jeremy Logsdon since I purchased the car new in 2006. I feel that Jeremy is a very knowledgeable individual that shows genuine interest in the maintenance of my 2006 MDX. Jeremy provides the extra level of service that is expected of these luxury cars. Jeremy is the reason that I will continue to return to Radley Acura for service and future purchases. I look forward to a continued relationship with Jeremy and Radley Acura. Please feel free to contact me for any additional feedback. more
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I am always pleased with you and the fine work 3/8/2011

I am always pleased with you and the fine work of Radley Acura. I couldn't be happier. Thank you for all you do for me and the immediate attention you give to my auto needs. You are just fine!! Please pass this on to your supervisors and superiors. I love dealing with you and Radley Acura in every way. I couldn't explain this to you any clearer. Again, a big THANK YOU!!! more
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It was a great experience 3/1/2011

My advisor Brian, was great. It was a great experience. I was happy more
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They honored everything they said they would do 2/24/2011

They honored everything they said they would do. They know what they are doing there. My advisor was great. more
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They were really prompt 2/15/2011

They were really prompt. I told them I was in a short time fram. They made sure they got me out in time. more
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They gave me a loaner car 2/14/2011

They gave me a loaner car. Brian worked with me. It was prompt. It was 40 minutes before I got my loaner car. more
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My representative was great 2/7/2011

My representative was great. more
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They are first-class 2/1/2011

They are first-class with the service and they explained things to to their customers more
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Everything went fairly quickly 1/28/2011

Everything went fairly quickly more
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He helped me get through the process 1/26/2011

The service representative was very helpfuyl. He helped me get through the process. more
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It wasn't a long wait and the waiting room was nice 1/20/2011

They kept me informed. They came in and took care of me well. It wasn't a long wait and the waiting room was nice. more
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They were very thoughtful 1/18/2011

They were very thoughtful. They followed up and answered my questions. They were very timely as well. more
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This dealer is hands down the best 1/10/2011

I went by on my lunch break to look at a new mdx. The salesman Lincoln knew every question I had and was very direct with the pricing. I ended up taking the mdx back to work and when I got finished with work they had all the paper work ready! Now that's efficient to me. I love my Acura mdx and would highly rate Radley Acura in Falls Church!! more
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Everyone was so friendly 1/10/2011

Everyone was so friendly. They helped me. more
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They did everything that they said they would 1/6/2011

They did everything that they said they would. They did it in the amount of time that they said they would do it. more
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Carolyn was efficient in getting me in and out 1/4/2011

Carolyn was efficient in getting me in and out in a short amount of time more
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From start to finish, they were excellent 12/28/2010

From start to finish, they were excellent more
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sad customer 8/23/2010

I am a huge fan of the Acura brand, and their sales department is okay, but I absolutely do not recommend their service department. They are unorganized, and do not care about their customer. They can not be trusted with something as simple as the keys to the car they are servicing. They do not admit fault when making a mistake, and then proceed to make the customer accomidate them in their flaws. These are all signs of poor customer service. more
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Owner Message

  • The experts at Radley Acura are ready to help you find or service your vehicle in Falls Church, VA. Whether you're looking for an excellent deal on a new SUV or used sedan, we'll have something that fits your lifestyle and budget. Work with our auto finance center to find a loan or lease that works as your car payment plan. Then, keep your car running in excellent shape for years with the help of our trained and certified technicians. Our auto service center only supplies certified OEM Acura parts, protecting the value and performance of your vehicle. We look forward to guiding you through all your options, visit our convenient location near Fairfax, today!

Additional information
  • Hours: Mon 09:00am-09:00pm, Tue 09:00am-09:00pm, Wed 09:00am-09:00pm, Thu 09:00am-09:00pm, Fri 09:00am-09:00pm, Sat 09:00am-06:00pm, Sun 12:00pm-05:00pm
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