RJS Limousines

I would just like to put RJ Limo company in wantagh NY on blast....I paid for services that I did not receive... When my limo arrived to pick me up on my wedding day, it broke down in the middle of the street!!! Not only did I not have a limo but I did not even get pictures!!... I called them to get a refund and they were rude and unprofessional and told me they were not giving me any money and basically to take them to court....warning to all...stay away from this company!!!!! more

Good afternoon, I am an employee of RJs Limousines and would like to take a moment to respond to the above post. As in any case where someone is angry, this person has left out some of the main facts of the circumstances leading up to conflict regarding the limousine service. First off, this was the day of ""hurricane Irene"". To say merely that it was ""raining"" would be an understatement. What this person neglects to state is that they were having a reception in what was described as a ""evacuation zone"". The day of the wedding, this person scheduled a pick up for a certain time. When we arrived, we were told that due to the hurricane they would be taking photos at home and as such would not be ready for another hour and a half. No one ever called the office to advise of this change. We had other obligations to customers that day who were diligent in advising us of correct pick up times and it would not be right to show up an hour and a half late to them as a result of non communication of the above person. Yes, we advised them in the beginning of the day that we would not be able to do the repick at the end of the night based upon the expected conditions and the mayor requesting that all cars stay off the road. Yes, taxi's and cars may have been able to make it safely that night. A bus, that is eleven feet tall and top heavy, may not handle the 60 to 80 mile an hour winds as well. What was the other option here? That we take a chance in a situation we are not comfortable with in light of road and weather conditions and put 30 lives at risk? Who is responsible when the bus loses control or topples from the high winds? If the person from the company who is experienced is telling you he does not believe it is safe, why would you WANT to have your family and friends in the vehicle? At the end of the day, RJs Limousines did what we thought was best for all involved and what our experience and authorities dictated was the best course of action. As in any case where someone is dissatisfied, I am sorry that you felt that our actions were insufficient to what the situation warranted. I do however, respectfully disagree that it should have been handled differently. Regarding the ""foul language"", this is just plain fiction and I am assuming a result of anger, not fact. Thank you, RJs Limousines more

Good afternoon, Pros: null Cons: null more

RJ's Limos was great, up until it was time for them to provide the service i paid for on my wedding day. They recommended i reserve only a pick up/drop off service for one of their limos to take my bridesmaids, but when the limo arrived and we were not ready they called me from the office to tell me the limo would be leaving. The man who called me had absolutely no sympathy for me and told me it was not his problem. When my parents got on the phone he was rude, disrespectful, and used foul language. Apparently the pick up/drop off was only for a 15 minute period, which they never explained to me, so they left my bridesmaids stranded at my parents house. Luckily we were able to use another service at the last minute. The day of our wedding was raining and there was flooding in some areas, so when they dropped us off at the reception they told us they would not be returning with the party bus to take me, my husband, our bridal party, and guests back to the hotel at the end of the night. Our guests were able to attend our wedding and drive, but a professional limo company could not?? We ended up having to pile into cars of guests who drove themselves and calling taxis, who had no problem comming out in the rain. In the end they agreed to refund the money for the party bus, the airport transportation (which i cancelled for the next day. There was no way i would give them anymore business.) but not for my bridesmaids limo. I would NEVER EVER recommend R.J.'s Limousines to anyone for any occasion. The customer service was despicable and no one should be treated this way on one of the most important and special days of their lives. more

RJ's Limos was great, up until it was time for them to provide the service i paid for on my wedding day. They recommended i reserve only a pick up/drop off service for one of their limos to take my bridesmaids, but when the limo arrived and we were not ready they called me from the office to tell me the limo would be leaving. The man who called me had absolutely no sympathy for me and told me it was not his problem. When my parents got on the phone he was rude, disrespectful, and used foul language. Apparently the pick up/drop off was only for a 15 minute period, which they never explained to me, so they left my bridesmaids stranded at my parents house. Luckily we were able to use another service at the last minute. The day of our wedding was raining and there was flooding in some areas, so when they dropped us off at the reception they told us they would not be returning with the party bus to take me, my husband, our bridal party, and guests back to the hotel at the end of the night. Our guests were able to attend our wedding and drive, but a professional limo company could not?? We ended up having to pile into cars of guests who drove themselves and calling taxis, who had no problem comming out in the rain. In the end they agreed to refund the money for the party bus, the airport transportation (which i cancelled for the next day. There was no way i would give them anymore business.) but not for my bridesmaids limo. I would NEVER EVER recommend R.J.'s Limousines to anyone for any occasion. The customer service was despicable and no one should be treated this way on one of the most important and special days of their lives. more

I have to say that my experiences with RJ's have been drastically different than the other review listed here. I have used them 3 times now and every time the car was clean, they were early, and the driver was extremely knowledgeable. I was told by two of my friends to contact RJ's and I haven't looked back since. They were the best priced and provided us with the best service that I experienced. Not sure what exactly happened with the other poster but I would absolutely recommend them to anyone I know. more

I have to say that my experiences with RJ's have been drastically different than the other review listed here. I have used them 3 times now and every time the car was clean, they were early, and the driver was extremely knowledgeable. I was told by two of my friends to contact RJ's and I haven't looked back since. They were the best priced and provided us with the best service that I experienced. Not sure what exactly happened with the other poster but I would absolutely recommend them to anyone I know. more

I have used RJ's Limousines on 3 occasions now and have had nothing but a pleasurable experience. The first time I used them was for a night out with my wife and her friends. I contacted RJ's based upon a friends recommendation and they were friendly, knowledgeable and provided with the best price. The cars have shown up clean and early on all 3 occasions. I never needed to give directions to the driver and it seemed like he no sooner pulled up to our destination that he was opening the door. more

I have used RJ's Limousines on 3 occasions now and have had nothing but a pleasurable experience. The first time I used them was for a night out with my wife and her friends. I contacted RJ's based upon a friends recommendation and they were friendly, knowledgeable and provided with the best price. The cars have shown up clean and early on all 3 occasions. I never needed to give directions to the driver and it seemed like he no sooner pulled up to our destination that he was opening the door. Absolutely Recommend to anyone looking for a limousine company!!! more

THE WORST LIMO SERVICE EVER!!!!!!!......HORRIBLE!!!!! more

THE WORST LIMO SERVICE EVER!!!!!!!......HORRIBLE!!!!! TERRIBLE!!!!......NO GOOD, VERY BAD COMPANY!!!!! They ruined my wedding. I am not exaggerating. I am not kidding. I am writing this so that no one has to go through what I went through. I cannot even pass by this place when driving on Sunrise Highway. The driver shows up to my house late. This was the first of many things that this limo company would do to ruin our day. He didn't have directions. He had us get them for him after we had already waited for him. That was annoying because I had discussed with the owner of the place about the directions and he told me that they will get them on their own. We finally leave and we are already behind schedule. We hit traffic and because he was trying to rush, he was breaking really hard and we were tossed around like a sack of potatoes. He then drops us off. All the bridesmaids run into the church to get things in order. It was a hot July day and the guests had been waiting for over an hour. The driver then tells me that we need to get all our stuff out of the car because he is leaving. I tell him that is crazy. I had paid for the limo for the day. How was I supposed to get to my reception? He told me that I could pay him on the spot or he would leave. I couldn't believe what I was hearing. I called the office. I spoke to the horribly unprofessional owner. They were telling me that it wasn't on the contract. I told him that I remember discussing all this with him. I was telling them that there was no way I would book a limo for my wedding just to drop me off at the church. I told them that they had made some mistake and begged them to keep the driver there. The driver left. I walked into my wedding pissed. I couldn't shake off the anger at my ceremony. We didn't have time to greet any of the guests. Everyone had to leave right after the ceremony was over. We had to cram on a bus that we rented for the guests. It was definitely over capacity. This was with the same company. Halfway to the reception, the driver pulls over, turns the bus off and gets out. He tells my dad that he needs to get paid the rest of the money or he is not going anywhere. They tried to plead with him. He wanted all of it, even the deposit money that was already paid. We tried to call the company and no one picked up. We had to give this guy all the money he asked for or else we were not moving. It was horrible. What crooks. What scumbags. Very unprofessional. Very bad people. The drivers and the owners. They did not care that because of them we did not make it in time for the cocktail hour. We did not get to take pictures. The whole night was a rush to try and catch up with everything we missed. I get anxiety every time I think of how this limo company ruined my wedding experience for me. I hope this helps you to choose a better company. GOOD LUCK!!! more