I recently took a bridesmaid dress to R & M to be taken in at the bust, side seams, and the hem taken down. When I returned for my fitting a week later, the bust looked ok, but the hem had been done with a straight stitch, making the fabric (which was a slightly stretchy satin) wavy and unattractive. The side seams bulged and gave me lumps where I did not have them.
I sat for two hours while Connie took the dress and continued to sew the seams, having me try it on three more times in between sewing and pressing, but she never made it better. At one point she said she liked ""cheating"" and hand stitched underneath a sash to try to fix the bulging side seams, but it didn't work. She eventually just said there's nothing else I can do for you, and wanted to charge me over $100 and send me out the door! She even kept saying to me, ""the bride really didn't think of you when she picked out this dress..."" blaming it on my friend, and also making me feel hideous that it was my body shape that was ruining the dress (it most definitely wasn't) and not the dress or the seamstress who couldn't fix it.
We eventually agreed to split the cost and I left still needing alterations. I was not able to find anyone else in town who was willing to do the alterations in the short 4 days before the wedding.
Just after the rehearsal dinner, I took my bridesmaid dress to the grandmother of the maid of honor, who quickly fixed the hem (which obviously should have been a blind hem and anyone who knows fabric should know this is true with a stretch fabric) took in the side seams a bit more to get rid of the bulging, and released the hand stitching that had been hidden under the waist sash. Less than one hour later, an amateur seamstress had completely fixed all of the things that had gone wrong when the supposedly ""professional"" seamstresses at R & M got a hold of my dress. I wish I could have taken it to her to begin with, as she would have been much more reasonable with the price and would have done it right the first time, but she and the wedding were in kansas city so it wasn't possible.
I was trying to test Connie and R & M out to see if I could bring my own wedding gown here for alterations later this year, but I'm certain that I will not be doing so. I felt like I was looked down upon because the brand of the dress I brought them was not an expensive one, and they DID NOT know how to sew stretch fabrics. The level of customer service for a place that would charge so much for simple alterations was not at the level I would expect.
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