Quick Lane At Huntersville Ford

At Huntersville Ford, our philosophy is simple. If we sell the best vehicles at the lowest prices and treat our customers with respect, we will be successful. As one of several North Carolina Ford Dealers, we understand that we have to work hard to earn and keep your business. They need to practice what they advertised\r My worse experience at buying a new car in my last 48 years. The car was sold but the sales person, and his supervisors sold themselves out of a new car sale. By the way, I purchased a new Ford few days later from Mooresville Ford The Lake's Original Ford Dealer. more

Dishonest with online quotes. Quoted me a price over the internet and assured me they could give me an even lower price if I came to the dealership. When I got to the dealership they gave me a price $1000 more and said the quote assumed I paid a $1000 downpayment and took that money out of the price. He said it was in the quote but when I pulled up the email there was nothing about that in the email. I showed him and he said it was a mistake and would not honor the price in the email, let alone what I was told on the phone. Just a bunch of sharks. more

We just bought a 2011 F150 in September from there and then Yesterday March 8th we bought a 2012 Mustang Pony..we LOVE JEREMY & DARREN they are AWESOME they know information about the vehicles they are selling they don't try to tell us something about a vehicle that is not true (WE HAVE DONE OUR RESEARCH) but overall all of the sales staff is nice & cool..KIM was EXCELLENT in getting us a great rate through FORD credit. But I will NOT recommend the service department..PAUL in service was rather rude twice to us. Overall what a GREAT PLACE TO BUY A CAR!! I recommend the sales department to EVERYONE but *NOT* the service department. HATS OFF TO..KIM,JEREMY,& DARREN! THANK YOU I LOVE MY 2012 PONY CONVERTIBLE more

I had an oil change at Huntersville Ford ealier today. I came on my lunch break and was hoping to get it done during that time. It took a little over an hour to complete, but they were real nice and got me out as quickly as they were able. I will go back for service in the future, just might not try to cram it into my lunch break. more

Been coming here for a while. Always happy with Paul and Rob. Got some really good deals off their Twitter too, which helps me save a ton of $$ more

If you have a Ford in the Lake Norman area- the not too bright service department cashier at Huntersville Ford just admitted to us that even though we have a coupon for an $18 oil change (and wanted to pre-pay so we could pick it up tonight), it will cost a lot more because they WILL find something wrong with my car, and it WILL require ""some parts"" therefore I could give him my credit card number and he could charge us for whatever was wrong when they were finished fixing it. This was before he even saw my car. When we objected and told him that we were ONLY going to get an oil change and not authorize anything else I think he realized what he had just done and then he changed his mind and told us that we couldn't pre-pay because it was an insurance issue. When we asked to speak to the manager, the manager wouldn't speak to us, but did tell the cashier to go ahead and do it. I know that dealerships are generally dishonest, but not a great idea to have your employees admitting it to your customers and to have management hide in their offices when there is a problem. more

I purchased a 2008 F150 from them in April and have been giving them chances ever since because they are a little more convenient to me than other dealers in the area. It started with picking it up for the first time and having to come back the next day to have them finish up something that couldn't be completed after I was told ""Yes your truck is ready"", not ""It isn't completely ready but you can pick it up and bring it back tomorrow if you want to get it today"". A week later, I had to bring it back for another problem they were supposed to fix when I purchased it, but because the repair was done half-ass, it broke again. This time, they got it right. Luckily I was in no need of service since April (except for oil change & tire rotation which I took elsewhere) until recently. I had a terrible squeak when changing temperatures. I called them up, set it up to drop it off and have it repaired. After a few hours, they called and told me what it would be. I thought the price was pretty high ($350) and total parts was only $45. Unfortunately this was not under warranty either and I needed it done so I agreed to have it done. Unfortunately for me it was a busy day and didn't have a lot of time to spare, but I did find some time to call Mooresville Ford and get a quote from them on the exact same service. The quote is for a blend door actuator replacement. They told me there would be $89 diagnostic (which Huntersville charges as well) to ensure the blend door was actually the cause, and if it was they would apply that $89 to the service work and would be a total of $170. Huntersville Ford does not apply the $89 to the service... that's $89 in their pocket. Huntersville's total price was over DOUBLE what Mooresville wanted. Of course once I determined this, the work had been done. I brought this up to one of their service guys and he said the difference in price was because of my ""aftermarket radio having more plugs and being more difficult to remove than the factory"". My aftermarket radio has 2 additional plugs and they are RCA jacks... no special tools to remove and everything is color coded. They did end up giving me a $50 refund, but still yet that's $130 off of another quote from another Ford dealer. Once I made it out to my car I noticed that my radio hadn't been put back in correctly. I grabbed the service guy and showed him and he said ""Oh well it looks like this dash has been pulled off a few times so that's probably why it isn't sitting correctly."" ... While in college I worked for a custom automotive shop and I've installed quite a few systems. Instead of taking the dash apart to see that the tech had FAILED to put back 2 spacers that make the radio sit flush, they automatically jumped to the conclusion that because this truck wasn't factory, it was just screwed up! This isn't the first aftermarket radio they've ever seen and I'm sure it won't be the last. But it will be the last time they will ever seen my vehicle. I would not send my enemy to Huntersville Ford. more

went well. Everyone here so nice much better than young ford and mooresville ford more

Well my son decided to tell the staff at the quick lane that it was my birthday, and then the two of them sang happy birthday to me. Well if that isn't customer service at its finest, I don't know what is! :) Yes, I was more than pleased. more

Great experience, sales rep was experienced and did a great job. I will recommend Todd Jones to my friends. more

Todd jones was excellent more

The service was quick and the staff was friendly more

Great experience. Glad to have a new service center for my truck more

Great service! Great service staff & technicians! Appreciate everything being done quickly. more

Todd Jones, our sale rep. was outstanding. His knowledge of the vechile was very impressive. He went out of his way to keep us happy while we waited. Very pleasent to work with. Kimberlly Ann, our finance rep. was too very nice. She answered any questions we had. She too was very pleasent to work with. We will buy our next vechile with Huntersville Ford, no question about that. Very Happy. more

I just had my 2011 Fusion in for an oil change and they had me in and out very quickly. They also gave me a report card telling me all about the condition of my tires and brakes, which was very helpful, since I normally don't pay attention to these items. The staff is very friendly and the prices were fair. I plan on going back to Huntersville Ford for all my future service. I highly recommend them. more

Rob was very helpful and I was pleased that he had my car ready before the promised time. He has a good attitude and me feel like a valued customer. more

The salesmen at Huntersville Ford were very friendly and helpful. more

Paul Adamski the assistant service manager, was so helpful and kind when my Aviator was towed from Virgina (150 miles) to his lot. He truly went above and beyond to get my car in shape so it could be driven back to Miami, Fl. I was truly touched and amazed by his quick telephone responses and ability to get the car repaired. Paul made what could have been an ugly experience a completely pleasant and assuring one. He should be made head service manager. Great guy, thanks Paul. more

I recently took my Fusion in for service at Huntersville Ford and just had to write about the experience I had. The customer service was by far the best I have received from any other dealership I've been to. They went above and beyond to take care of what I came in for. They had me out in less time than they had originally thought, which was very nice. And they added Wi-Fi, so I was able to work while I waited. They also let me know about a couple items I needed to take care of that didn't even cross my mind. I appreciate their honesty and the fact that they took the time to look over my vehicle and pay attention to what I had overlooked. I will continue to go to Huntersville Ford for service and will definately consider them when I'm looking to get another vehicle. All I can say is GREAT JOB! more