Quanz Advanced Auto Care, Inc.

I've taken four different vehicles to Quanz for various mechanical (not body work) issues: two Ford trucks, one Lincoln Town Car, and a VW. They have always given us great service at a fair (but not necessarily rock bottom) price. In every case they were polite and professional and appeared to be extremely knowledgable. They are great (never impatient OR condescending) about answering follow up questions and providing additional information (even to women) and, if they can't provide the info right away, they don't try to fake it...they look it up and call you back later. Their estimating service is fair and accurate and when they had to keep a vehicle for a long time they offered a loaner vehicle. The only thing I've found them a little slow on is calling when the car is finished. I usually have to call to follow up. I've never had further issues with anything I've had repaired at Quanz either. Good work at a fair price. more

I have been a customer of Quanz Auto Care for the last 10 years and I find them to be professional, friendly and cooperative. I have had work done on one of my vehicles as recently as 3/12/07 and as usual, I was very satisfied. They never perform work that is not previously approved, they explain fully the problems with the vehicle and offer options when they exist, as in a rebuilt or new replacement part. They have even told me, on occasion, that a part may be questionable, but that I could probably get by without replacing it for the time being. They have not pressured me to make repairs that I am not comfortable with. They have stayed after hours to accomodate a late pickup and and have done a very good job of getting my vehicle returned to me in a timely manner. I recommend their service to my freinds and will continue to take my vehicles to them whenever the need arises. Pros: Professional, upfront and reasonable prices. Cons: None, so far more

Bad Bad Bad stay away!!Very experienced at extracting large amounts of money for small jobs and not fixing all that you ask so you will come back with next paycheck.Slow to complete work so that you worry more about getting your car back than the bill.The bill gets larger and larger and its all for ""diagnostic"" so if you stop giving the go ahead you pay for nothing as they won't do repairs or tell you what is wrong.all this goes on after the true diagnosis is done.Refused to fix car for two days blaming part availability when I checked and it was in stock in town,I brought them the part from the dealer and they wouldn't install it saying WE will call YOU when it is ready.Very dishonest and this is how they do business.Big new building on a hill with a great location is how they get customers,there weren't many though.I will go to the small claims court.Bad people more

Was rear-ended. took car to Quanz. got car back in a timely manner considering damage. customer service was superb, work was awesome. highly recommended!!!! Pros: Superb, Excellent more

Predatory and Dishonest. I went in for a clutch replacement. Quanz decided that I needed a $526 tune up instead. (probably they hoped in addition to.) I said no. They charged me $113 for the 20 minutes they spent on the project. Pros: good manners Cons: , predatory more

The repairs were done well, but they had our van for 4 weeks and I kept having to call from the 2nd week they had it to see when it would be done. They just had a lot of excuses. They were friendly every time I called though. Pros: good manners Cons: took a long time more