Made an appointment for 1:30PM for an oil change. Never left until 3:30PM. Totally unacceptable for an oil change. Also, service writer went missing through my wait time and I had nobody to talk to regarding my unreasonable wait time. Deplorable if you expect customers to come back! I did not recognize any of the service people so I assume everybody is new. Bad move, everybody looked confused including the service writers!
I was considering purchasing another Hyundai for my fiancé but I have a bad gut feeling about Action Hyundai and whether they will be in business much longer.
Your service department was much better the last time I serviced my Hyundai there. I probably will not be back unless there are factory recalls.
more