Because they did not like the way in which I complained about my pedicure I was not offered anything in return for a pedicure that lasted under two days. I was also told that pedicures only last two weeks when my other pedis have lasted four to six weeks. \r
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Live and learn. just know if you EVER have a problem here, it will not be in any way compensated for, even when it is a birthday gift, Happy birthday to me. Instead I was blamed and told how exactly I should have worded myself and that phone is better than email and that was the problem, not that my polish job was bubbly and peeled off. The customer is NEVER right here, the owner is too busy with sarcasm and feeling like he is not responsible for the workmanship of his employees.\r
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The massage therapist here was excellent. The wax job fine. The pedicure was not to the standard I have experienced elsewhere for similar pricing and the customer service was wretched. They do not want happy clients, they want to be right and make you feel like an idiot for not being satisfied with the substandard. A lot of double talk and general bad business, better salons to be had for sure. Go at your own risk and be sure to check your pedi in better lighting than they have so you can see the bubbles, I was a late appointment, then went for sushi and they were closed by the time I realized my toes were horridly done. Also make sure you are not leaving for vacation the next day or anything because as they will tell you pedis are not supposed to last long.\r
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I am not a complainer. Check my other reviews. I have nothing but glowing things to say about other places like Indigo Salon and Spa in Canton, Brown and Deline in Ann Arbor and VIP Nails in Riverview. All are top notch and REALLY know what a true spa pedicure is, plus they will last longer than 2 weeks. They also have good management who care about clients and their happiness. I have NEVER had an issue anywhere like I did at Pure NV, I am completely appalled by the way they handled it.\r
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Oh and they call you if you give them a bad review and call it slanderous. I speak the truth, you are harrassing me and I will not tolerate it. I have had multiple phone calls and a mean email telling me I am a meanie because my tech is having personal issues. How am I to know that? I stand by my review, I got a bad pedi and no offer of compensation from the salon.
Pros: Good massage therapist, decent waxing
Cons: Worst pedi ever, customer service is appallingly bad.
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