Public Service Credit Union

It is interesting to see the bad reviews. I have been the treasurer for an association for 3 years and have always had great service. In fact, I recently opened a small savings account there for special needs that is seperate from my other bank. Between receiving my July statment & Oct, the slip in our mailbox that indicates to leave the association statement there was removed. Since my name is not on the address (only that of the associatione) it is this slip in the mailbox that tells the the postal employees to put the statement in our box. I was able to get receipts printed out right away when I went into a branch office so I could balance the books and send to our association's headquarters. It had been a very busy 2 months due to a large conference we had hosted. I think they have had great service over the 3 years I've been using PSCU. thanks more

I have had an account with Public Service Credit Union, since 1995, maintaining a large average daily balance. Recently, I closed an account at PSCU, one day before the last day of the month, upon the assurance that I would NOT lose that months interest. I then moved the money into another account at PSCU, where it remained for a week. I found out later that I was misinformed regarding the interest and would not receive my interest. In fact, the employee that misinformed me denied our conversation, despite the fact that I held a VOD with her name on it. In any case, although 3 weeks later the bank admitted its error and paid the interest due me, I am upset that only one elder employee of the bank understood that the "customer is always right". It was this elder employees understanding that prevailed for me. more