Protech Collision Repair Ctr

Can read most reviews and nobody really likes them, I used to work there when I was sleeping out of my car, never late, when there was nothing to do I was on my phone trying to get a apartment with no warring they fired me for that and I saw the prices and they way over charge!!! more

Protech did a great job repairing my Ford F 150. The staff was very helpful and my truck was ready when promised. more

I had my car in for a small front end collision that wasn't my fault. I was told it wouldn't take long to fix. Week after week they claimed to be waiting on parts. I was in high school back then, and that was my only form of transportation because rental places don't rent to ppl under the age of 25. They kept my car for over 2 months!!! That was the whole summer. When I got it back I was soo thrilled I hadn't noticed they didn't replace the inner wheel well covers or the splash guard under the front bumper. When I told them it should have been covered in my repair. They made me pay out of pocket for it when it should have been on the original claim to the insurance. more

I'm very disappoint with the services from this local repair shop from webster, i have a very minor scratch on the quater panel of the SUV it took the shop 1 week to repair, but the repair didn't completed the shop blaming on the part order didn't arrive on time. the shop forman couldn't tracking the delivery date due to no UPS tracking number and no live customer service. After multiple call to asked for status of the repair, i calls the local dealer ""Star Toyota"" and they have the part on stock for immediate sale? So what are Protech do all this time? They knew that they will have to be replaced and no one bother to order part during the repair instead of using the blaming game. AS far as i'm concerned i will NOT recommend to anyone for such a poor job, on top of it the care of the vehicle is a such a dirty when we get it back. Bob Jordan need to close his bussiness for poor services, they don't really care about customer satisfactory just on how much profit they can make. Let don't make the same costly mistake like i did just because you want to promote the small business. Pros: nothing Cons: no customer service, the repair is not completed as promise. more

I was referred to this business by a co-worker for my 1994 Honda Accord which the front in was backed into. Damage included hood, grille, headlight and side-marker assemblies and of course the bumper was in question. They were all very nice and had a clean looking business so I had absolute trust in them. The only thing that sent up a red flag was the fact that the associate looked surprised when I asked him if he checked for freon leaks, which would seem like a feasible precaution with front end damage. After all, they DID feel it necessary to check for a leaking radiator. After many delays (approx. 2 weeks), I received my car back with a replaced hood, partially repainted side fender, a new grille and one new headlight. The bra I originally had which got torn up in the collision was placed back on my vehicle, covering up the untouched bumper. The icing on the cake was the poorly painted windshield washer nozzles which were stuck in without the rubber grommet that seals it against the hood. I noticed them because they were just sitting cock-eyed in the hood with about a half a centimeter gap underneath one side. I went back inside and made them order the grommet piece, which they did without argument. I obviously wasn't ecstatic about the job done but knowing that the car is already 14 years old I didn't feel like pressing the issue. The only problem now is that within a few months after the paint job, small dots of rust are now showing through the hood with spider cracks forming off of them. I took very good care of my car and now have a brand new hood which is the worst aspect of my vehicle. For the $2800 that was spent on this vehicle by the insurance compnanies, I would think I could have expected better. If you have the option, go somewhere else. Pros: Clean business front, clear itemized billing, used OEM parts Cons: Repair work is terrible, very sloppy results more

These guys fixed our car after I backed into a dumpster at church. They gave me an estimate, but took the time to put the car on a lift and truly explain the damages. They told me their process which included feathering the paint across the adjacent areas to help hide any tell-tale signs of repair. They told me where hidden damage might be found in the process and explained what I would be facing if they did find any. I paid them my deductible, and proceeded out of town (we already had a vacation planned in a rental car, so it was the perfect time to get our car fixed). While I was out of state, I could log on to their website and check the status of my repair at any time. The staff was beyond courteous and professional--they were thorough and informative. My car looks brand new now, and when I've told people about the incident or showed them the ""before"" picture, no one believes it's the same car! The workmanship is tremendous, and the car looks brand new. Pros: Expedious, Courteous, Professional and Perfect Repair Cons: None. more