Progressive Plumbing & Drains

I was in need of plumbing services due to a leak caused by a nail driven through a pipe during construction. First of all their technician was very courteous and professional. I was a little shocked by the up front price of $422.86 but I did agree and authorize the work (fee included a $99 emergency fee which was fine). In doing so, I figured this was a much bigger job than it obviously was. Considering this plumber was on site 45 minutes I completely regret not sending him packing. $323.86 to cut a 6"x6" section of drywall and replace a small section of 3/4" line is a ripoff. After speaking with my builder and numerous other reputable plumbing companies it was clear to me that I was taken advantage of. I contacted Progressive's vice-president after the fact and encountered a very defensive and confrontational attitude which caused me to lose my temper. He stated that they pull their rates from a nationally published book and that I would have been charged the same amount if the repair took 8 hours (does this make sense to anyone???). All I can say is what contractor charges $323 for 1 hour labor? Progressive thinks that is fair evidently. Perhaps they should use common sense when billing a customer instead of referring to their book. The technician repeatedly apologized for the cost being so high and allowed me to print out a $20 coupon...wow, what a deal. BOTTOM LINE...DON'T CALL PROGRESSIVE PLUMBING...call a smaller reputable company. Pros: Neat professional work Cons: Pricing is unfair and not competitive more

Was happy with the service. The plumber was on time and quick. He showed me exactly what he was doing. He fixed a leaky shower head, some of the rubber parts in the handle were old. He looked at a few other things as well. It was 142.00 for parts and labor. To replace the whole thing with a new fixture would have been 400.00. I initially wanted to do the fix myself, however a blowtorch was in order because the fixture was extremely difficult to remove due to years of buildup. I believe in writting reviews because I really rely on other customer's recommendations. Thanks, to the other two people who wrote reviews. more

Replaced 2 outdoor faucets for 1/2 the price of another local highly regarded plumbing company, using the same faucet. Service charge was 1/3 less than that of the other plumbing company. Plumber was an efficient, knowledgeable communicator. Gave me detailed information about the inner workings of the faucets. Very nice, too. Pros: fast, affordable, good communicator Cons: none more

The guys from Progressive Plumbing arrived promplty, were very clean and polite and finished my job in less than 1 hour. Their upfront pricing allowed me to know the price before I agreed to have them start the work. This was very important to me being that I am on a tight budget. I would highly encourage the use of this company. Pros: courteous, good pricing, prompt more