ProStar Air

Had a service done a few months ago on my air conditioner and $730 dollars later the issues still persists they came out a second time and wanted to charge me an additional fee of $300 or so dollars for a capacitor something that was supposed to be replaced the original time they came out and charged me. They never warrantied the bad part and kept wasting my time with trying to get me to sign a service agreement, my thought was if you cant fix it the first time why would I go with you a second. more

This company installed 2 new systems in a new house that I had bought, I've owned 3 two story homes in my life and have never had so many issues and I do with this one. The contractor told me the heating contractor was the one that had designed the duct work, very poor design not happy with constant issues. more

Scheduling nightmare, impossible to get a live person on the phone when you need them need I say more. Call someone else anyone else would appreciate your business. more

I'm not sure if this company has ever had to deal with scheduling but they have yet to get it right, very unprofessional and poor office customer skills. I had called the office in regards to my duct work being improperly sized or installed and went back and forth with a Brandon Monroe who seems care more for his self than the company he works for. I will no longer be doing business with this company and advise others to do the same. more

I had a great experience with Pro Star Air. I worked with Chris Gage. Chris came to my home for the first time in early October of this year. Chris did a very thorough job of looking at the Air Conditioning configuration that existed in my Home. Chris found a problem with my existing system that the builder of my home 22 years ago apparently created. The upstairs supply line had been crimped and was only allowing about 45% of Freon capacity from the compressor during the summer. This explained to me why I could never get my upstairs below 84 degrees on a 100+ degree day. I have had 4 other Air Conditioning people in the last 22 years look at my system and no one ever found the root cause of why my upstairs would not cool properly. Chris was very diligent in talking to me about the options available which would give my home the comfort which I was looking to achieve. Chris looked at how my existing duct work was configured and made recommendations to ensure that my new system would have sufficient air flow in to and from the new system. On the day my new system was installed, Chris Showed up with the installation team and we discussed the plan for the day regarding the installation. The installation team put down tarps from the front door all the way to where my existing system was. The installation team removed my old system, then they began the process of adding an air intake duct and one additional out take duct for the entry way to my home. The Pro Star Air team built a nice compressor pad for the new compressor being installed and made sure the supply lines were put in to place in a aesthetically pleasing form. Once the system was in place, the installation team performed a full system check out. The installation team was very careful to remove the protective tarps they put down in the beginning and there was literally no mess for me to clean up once they were done. more