top 10

Pro Lube Auto Ctr

Claim
marker

480 Pleasant St
Northampton, MA 01060

marker
(413) 586-5640
Incorrect info? Correct your listing
Reviews
( 22 )
( 0 )
( 0 )
( 0 )
( 4 )

Best

Pro Lube went out of their way to service and fix my car in a tight timeframe. I thank them for their hard work.

Worst

I am shocked that there are any positive reviews of this place.These people are awful. I took my car to get inspected there and they charged me 90$ to tell me that I would need $1...

Awful 3/7/2012

I am shocked that there are any positive reviews of this place.These people are awful. I took my car to get inspected there and they charged me 90$ to tell me that I would need $1500 worth of repairs. I went to another shop the next day and found out that pro lube was totally trying to rip me off and I only needed to get a sensor fixed (around 200$) in order to pass. I can't believe how sleazy these guys are, I've never felt so taken advantage of by a repair shop in my entire life. more

Communicated 2/17/2012

Honest, friendly and competent repair shop. Takes the time to really explain things about the car. No glitches with communication so I give them the full five stars no problem. I highly recommend them. more

Well experianced employees! 1/23/2012

I like that you always deliver with what you promise. Never any issues or extra drama. I really appreciate that. more

Great service 1/16/2012

Always fast and courteous. Easy in and out. I will never go to any place else. thanks for all your hard work Pro Lube! more

Amazing Service at a fast pace! 12/20/2011

In and out fast mid-day. You guys are pros! Thanks. . more

Love everything about this shop. 12/16/2011

You offer such good service and it's good to know that you are looking out for me. That is the reason why I keep coming back. more

Proved themselves for years! 11/28/2011

Been coming here for the last 20 years. Great service. proved themselves for years more

Great team 11/22/2011

You guys are always organized. Today I was lucky too because there was no wait! more

Thank you for the great work. 11/20/2011

I have been coming here before it was called ""Pro Lube"" and you have always done exceptional work and given me great service. more

Best customer service I have had in a while 11/17/2011

The customer service was exceptional and staff informative. Thank you for all you did and I really liked the tires I purchased from you! more

Best overall staff and service. 11/15/2011

I had a very good experience here the other day and I was treated with respect the whole time. The service they provided for my car was so good, I have decided that if i ever need any work done in the future, I will come here. Thank you. more

Wonderful service! 10/25/2011

Great service, and very friendly employees working the front desk. I am very happy with the way I was treated and I will recommend this shop to any one. more

Worst Experience 8/6/2010

I have got my car inspected at Lia Toyota in Northampton since I've owned it. I called ahead to Lia and there was a 2 hour wait so a co-worked suggested Pro-Lube. It has passed inspection every year since I've owned it. I have done nothing new to the vehicle. I show up at Pro Lube and my gut was turning - I know I should of ran out of there.So I failed the inspection for my windshield visor being 8 inches instead of 6. The guy who inspected the car was rude and very unprofessional. I just wanted to say I am totally disgusted how I was treated by the technician and also the owner. They could of talked to me in a pleasant tone instead of them both being jerks. I will be spreading the word about how I was treated. more

Love them! 5/7/2010

I went to prolube when my clutch seemed to be slipping and the dealer wanted ALOT of money to fix it. They guys at prolube got me in and out in a couple hours and my car has never driven so well. And it only cost me half of what hyundai was quoting. I continue to bring my car there and I am never disappointed with their service. They are always kind and honest and willing to help me out. I would highly recommend them to anyone! Pros: Excellent staff and great service! Cons: None more

If I could give them less than one star I would! 1/24/2010

The past several years my husband has sworn by Pro Lube, until the last two years that is when they have failed me for inspection for the same 800 plus dollar job, claiming my car failed for emissions because the pipe that contains the catalytic converter was broken beyond repair and we need a new one. We had them fix it. During the repair they put the clamp on upside down, giving my car no more than an inch of clearance, in winter, needless to say I was concerned by how much I bottomed out, finally my concerns reached my husband who fixed the clamp, but the damage was apparently already done because when we returned to Pro Lube I failed for cracks in the pipe, when told that the cracks were in fact their fault they refused to fix the problems and even suggested the same replacement part. They are either really stupid or think that we are! They also have a rather obnoxious sign above the register that says, ""We don't bring eggs to your restaurant, don't bring parts to our auto shop"" Yet the price for their parts seems so much more expensive that the part I could obtain on my own. My husband while fixing my car from its latest fail has also noticed that the pipe they replaced last year does not fit thus causing the leak that they found. Needless to say we will be finding ourselves another mechanic, and all of my friends, family and any strangers I meet will be warned against Pro Lube's wicked ways. Cons: expensive, liars, can't bring your own parts more

ProLube's Cheap Shot 8/22/2005

I went to have my car inspected at ProLube in Northampton, and waited over an hour to be Rejected. The mechanic, stated I needed the emergency brake and muffle fixed .I had them fixed. When I returned to ProLube, and waited over an hour, they were upset with me for not fixing the emergency brake, (which I had). He rejected me again! My brakes would rub if I tightened them. When the mechanic inspected my car this time he passed the emergency brake but failed my front tires! Which passed the other two times! & charged me another $30! Returning to ProLube for the fourth time waiting another hour, he finally passed my car but charged me another $30! I Refused to pay! more
< Previous 1 2 3 4 Next >
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021
Additional information
  • Hours: Mon. - Fri. 8am - 5pm;Sat. 8am - 2pm;Sun. CLOSED
badge