I am so relieved my boyfriend and I used Rami's services with Pro Automotive. We were midway through our road trip from Minneapolis to Boston when our newly purchased '05 Nissan Murano decided to DIE just as we reached the toll booth outside of North Olmsted.
This was a nightmare for a number of reasons: 1. Because I had a meeting in Boston in two days and could not afford a prolonged, expensive stay in Ohio. 2. Because we were traveling with a new puppy that just decided now was the time to get sick and most importantly, 3. BECAUSE WE JUST BOUGHT THE CAR!!! Without a clue as to why it suddenly stopped working, we were forced to tow our vehicle to the nearest body shop with the soonest appointment availability--which, thankfully, happened to be Pro Automotive.
After a 10 minute conversation with the owner, Rami, he reassured me that whatever the issue was with my car he would do his very best to help us get back on the road. The road service worker with AAA made the incorrect guess that it was a bad alternator after running a series of shoddy tests. Rami pointed out the misdiagnosis just from repeating our conversation. After the tow, Rami kindly dropped us off at our hotel and promised to start working on the vehicle ASAP. Two hours later, he found the issue (NOT the alternator, thankfully), repaired it, and got us right back on the road!
Thank you, Rami, for saving us from a potential headache and a very expensive road trip. Even the puppy is feeling grateful. Support this local business and you will not be disappointed!
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