I cant believe these reviews are for this same agency. Had to check the address first to be sure. I think they were written by the owners themselves. From the start, Prime had the worst customer service Ive ever experienced. Emails were hardly returned. Had to badger them for answers. Then when I had to make a claim, no calls back. Waited weeks. Totally ignored any questions and basically told me to drop dead. Im reporting them to the insurance dept of NJ and may have to sue.
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