I am getting married in the near future and chose to have my wedding at presidential, the venue is beautiful, haven't tried the food yet (heard it was mediocre), when you meet with them they reel you right in and the GUS is nice, HOWEVER I have had to call a few times to ask questions in regards to my wedding etc. I found that once you give them your money they dont call, keep in contact, inform you of what to do next, cake, flowers, food selections, I have had to pull everything out of them as if I have done this 50 times in my life and I should just know the next step. When I call I believe it was the wife and daughter I have spoken to on numerous occasions and in all honesty I do not know how they maintain a business like this with such lack of sincerity and ignorance. Everytime I have called it sounds like your bothering them, they have no excitement in there voice, just give you yes no answers and are short n brief. I am sooo disgusted. I am assuming that they are so filthy rich and caught on the ""belief"" that they have the best facility as they state ""they arent the cheapest, there not the most expensive, but there the most complete!"" yes complete but lacking in customer service. When you are planning a wedding, you are excited, its one of the biggest days of your life and to receive an ill feeling from one of the most important aspects of the day is not a good feeling. I was comfortable going with because its family owned and I thought that was something that made me feel at ease, that I could trust them and communication would be easy because they all are in close contact. I truly believe that there success has went to their heard, there is no genuine sincerity from them. If you are tired of weddings and weddings don't excite you anymore then get out of the business of weddings because you put a huge damper on a brides day when you make her feel like she can't communicate or turn to you because you are inconveniencing them. If this isn't the case then PLEASE learn customer service and be courteous when someone calls, even if its something you have told 50 brides, at least try to act like you care. With a business communication is key, politeness is key, and appreciation of your clients is key for they are the reason you are in business...
Pros: extensive package
Cons: OWNERS lacking in customer service and couretous
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