Prescott Import Car Service

5.0
17 reviews
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id: 29436098
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710 Ruth St
Prescott, AZ 86301

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(928) 227-8120
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Best

I took my 2004 Honda Civic 5-speed to Dave at Prescott Import Car Service to get my clutch replaced/flywheel resurfaced on my mother's recommendation. My estimate was fair, the se...

Worst

All reviews seem positive

Professional, quality work and exemplary customer service! 4/4/2014

I took my 2004 Honda Civic 5-speed to Dave at Prescott Import Car Service to get my clutch replaced/flywheel resurfaced on my mother's recommendation. My estimate was fair, the second lowest out of six different estimates between Prescott and Phoenix. Dave explained what they would do, and let me know that they would only charge to resurface the flywheel if it was actually necessary. As a female, I have had struggles with being treated respectfully at automotive shops in the past, and at Prescott Import Car Services, I felt no awkwardness, and even had a very friendly and in-depth conversation with Dave about the differences between automatic and manual transmission vehicles. I was offered (and accepted) a ride to wherever I needed to go, as well as pick up service for when my car was ready. The transport vans are very nice and clean (I can't remember, but I think it might have been a BMW...) and I enjoyed another interesting conversation on the way to my house. The work on my car was completed in exactly the original estimated time, and the final invoice was explained to me thoroughly, with every charge broken down. The new clutch works great, very smooth and just sensitive enough. The combination of competent and professional work, and friendly and fair customer service is unrivaled here by any other shop I have ever been to/heard of. I have already recommended Prescott Import Car Service to a friend, and will continue to do business with them, and recommend them to others. RESPONSE FROM Prescott Import Car: Dear Kristian, Thanks so much for your really great review. We appreciate your support so much. Steve and Patti more
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Great service. 3/31/2014

Great service. I've had some issues with a VW while under warranty. Prescott Import Car Service worked with me and VW to try and resolve the issue. From the service writer, the shop owner, and the technician, I always felt like they were doing their best and concerned for me and my vehicle. They coordinated with VW Techline to cover everything under the manufacturers warranty. Also coordinating rental cars as needed while repairs were being performed. RESPONSE FROM Prescott Import Car: Thanks for the great review, Charlie. We appreciate your business and willingness to "spread the word". more
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Best place in town 3/31/2014

We have taken our cars here for years. Steve 's shop is thorough, professional, ethical, and great to work with. We recommend Prescott Import Car to everyone we know. RESPONSE FROM Prescott Import Car: Thanks, Pat! more
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This shop has treated us well in all our dealings. They have gone out of the way to fit us in during sudden problems, provided transportation, and finished the work properly. 9/12/2013

My experiences with this company have been excellent. David and Steve know their business, and go out of their way to provide the most accurate information and service to the customer. The work is completed in a timely manner, and the few times that there were still issues after the repair, they were taken care of immediately. They have taken care of problems in several hours, that other mechanics took days working on, and were never were able to resolve. They have been wonderful at accommodating immediate issues, and providing transportation to-and-from the shop, or setting up a rental vehicle. Thanks to all. RESPONSE FROM Prescott Import Car: Thanks, Ken, for the kind words. Our jobs are easier, thanks to great customers like you!-- Dave more
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Great servicd 8/16/2013

I'm always confident bringing my Subaru in for a check-up. more
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Excellent 8/10/2013

Always good, alway dependable. Have taken our cars here for years and never any problems with service or quality of repair. RESPONSE FROM Prescott Import Car: Thanks, Margaret. As always, we look look forward to working with you and your cars. more
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A great place to take you car. 8/6/2013

We've taken our cars to Prescott Import for over 25 years. They're dependable, professional and honest. Highly recommend them. more
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Good! 8/2/2013

Great service and would recommend them to anyone. RESPONSE FROM Prescott Import Car: Thanks, Ann & John. We appreciate your business! more
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Awesome Service 5/4/2012

These guys provide excellent customer service. They have been treating my CLK 320 2002 coupe as their own car for the past seven years! Scottsdale Mercedes Benz recommended this business to me when I was moving to Prescott. I have total confidence in these professionals and know that I will be charged fair prices. I go no where else for Benz care! These guys are top shelf! RESPONSE FROM Prescott Import Car: Thank you for the kind words Kathy. We will continue to work hard everyday to earn your trust and buisness. It's a pleasure helping you maintain your car. Steve more
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Dependable Service, Stand by their work 4/1/2012

Prescott Import Car Service is dependable and honest and their repair work is consistantly good. I've taken every car I've owned to Steve and his crew and their work is excellent. It's not always easy to find a top notch repair shop that is friendly and customer oriented. I highly recommend this shop. more
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Consistently excellent technical and personal service 1/6/2012

My experience here has always been outstanding. The Prescott Import Car employees are always responsive, technically excellent, consistent, reliable and a pleasure to work with. I highly recommend them. more
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Excellent service and fair prices. 12/30/2010

I have been going to Prescott Import Car for about a year and half. They have done several repairs on my Volvo, and they have always done a good job. Also, they are very easy to work with. They make appointments quickly, and if they say my car will be back at a certain time, it is. When they do have to backorder parts, they expedite the order. They are reliable. more
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They know what they are doing. 11/29/2010

It is really easy to get my cars in for appointments, and they work on the vehicles when they schedule to work on them. If there are any problems, they let me know right away. And, if I need any of those things fixed, they are very prompt. Also, their price is reasonable for that type of service. I have had no problems or returns in the years I have been using Prescott Import Car. They know what they are doing. I used to be in that business and I know a good shop from a bad one, and they are good. more
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Competent, timely, and affordable. 11/2/2010

It is easy to schedule with Prescott Import Car. Their service and customer relations personnel are excellent. They complete the jobs on time and for what I believe to be a reasonable price. I have probably used them for about 5 years. They are excellent. If one is uncertain about where to go, I would highly recommend Prescott Import Car. more
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Knowledgeable mechanics, outstanding service, and support of community activities. It's a great place to take your car. 10/19/2010

I have been using Prescott Import Car for 14 years now. I initially heard about them when I was buying a Volkswagen. There were no Volkswagen dealers in Prescott, so someone from Chino recommended them because they were an import car service. I went in and learned that they were VW mechanics. They were good people and they gave me advice on the car I was buying. They have been servicing my cars ever since. The service is outstanding. They have great service managers and outstanding mechanics who have always treated me fairly. I have a complex car with a lot of electronics and they are able to do good, proper diagnostics quickly. They also provide solutions and service at a fair, reasonable price. They offer to give you a ride home, which I appreciate. Prescott Import Car is a local business that supports various community activities. I have recommended them to people and continue to recommend them. I recently bought a brand-new car and went in and told David to plan on servicing that car, too. more
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They are qualified and have great service. 10/19/2010

We have taken our vehicles to Prescott Import Car a number of times, and we always receive great service. The cars are repaired correctly and efficiently. We like the personnel that they have working there. I feel like they are honest and capable. I think they are qualified and educated about cars. They want to help you have a positive experience and are efficient. more
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They are honest and do a good job. 10/18/2010

Prescott Import Car has always done a great job for us. We have been using them for at least 20 years. I've been going to Steve's ever since he opened his shop in Prescott and I have recommended Prescott Import Car whenever anyone is looking for a foreign car repair shop. They have done a cross section of work for us over the years, from oil changes to big jobs on our cars. Steve is very honest and he refuses to do a bad job. If the work isn't up to par, he takes the vehicle back in again and does it better. He is a good, honest businessman. more
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Owner Message

  • Welcome to Prescott Import Car Service!Prescott Import Car Service is an auto repair and service in Prescott, Arizona. Nobody knows imports like Prescott! For over 30 years, we have served Arizona drivers with full service and maintenance to their cars. We provide quality service for Volkswagen, Mercedes, BMW, Audi, and much more. Our auto repair is AAA approved, and we proudly offer our service to the whole tri-state area! It's not easy finding a trustworthy auto shop that knows foreign cars. Prescott Import Car Service employs a team of skilled engineers and technicians who specialize in foreign car service and parts. We'll work quickly and efficiently on your car to save you money, and we'll get you back on the road in no time. If you car is giving you any problems, bring it in, and we'll make sure it leaves our shop as good as new.Prescott Import Car Service offers a complete list of auto repair services, including: * Diagnosis * Emission * Transmission * Electrical Work * Inspections * Body Repair In most cases we offer same-day repairs, so you don't have to be without your beloved car for long. We also offer next-day services, and appointments. To keep your car running its best for longer, consult with our technicians for all of your questions. We are the foreign car experts, and our tips will save you a lot of time and money. Prescott offers complete inspections. We even offer preventative maintenance. You never want to let a problem get worse with cars. Small problems easily turn to bigger ones that can become costly and dangerous. Our mechanics can give you advice on your own preventative maintenance, as well as provide some ourselves. Our company has built its reputation on customer satisfaction, so we'll never tell you something needs to be fixed when it doesn't.From oil changes and tune-ups to body work and engine repair, Prescott Import Car Service does it all. Come and see why we're Arizona's favorite place for complete service and maintenance. We don'

Additional information
  • Hours: monday: 07:30-17:00, tuesday: 07:30-17:00, wednesday: 07:30-17:00, thursday: 07:30-17:00, friday: 07:30-17:00
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