Premium Mortgage Corporation

I was a first time home buyer that was taken complete advantage of even being conventional! The process took around 70 days, and for no reason. Lied, new problems arose every step of the way. Words can’t DESCRIBE how miserable they were. GO ELSEWHERE NOW! PLEASE. We are humans, not peices of furnature. more

I chose Premium Mortgage because they promised a liberal "floatdown" policy, adjusting my rate downward if market rates fell during the application process. After I'd signed up and market rates fell, they told me that this was not their policy after all and I would not be getting the floatdown. I did get the floatdown eventually, but only because I made a lot of visits to their office, making it clear that I'd keep coming back until I got satisfaction. I tried emailing Mike Donoghue, the head of the organization, but my email was totally ignored. Since I had to go over there so often, I had ample opportunity to observe the generally unprofessional and cheesy atmosphere in the office. The receptionist pretty much always had people hanging around her desk chattering away about hairstyles or TV shows. The rest of the process was mixed; with regard to letting me know what documents they needed, keeping me posted about deadlines, etc, they were sometimes very good and other times very bad. But overall, I certainly would not deal with Premium Mortgage again. more

We went with Premium Mortgage at the recommendation of our agent. Think carefully when an agent recommends one specific mortgage company--is there an incentive for him to do so? It has been a total nightmare from a contingency we made crystal clear from day one should not be there and being brought to our attention at almost the last minute, trying to convince us we had actually agreed to a higher interest rate, and asking us for documents and then them not even knowing what they are asking for. Finally, being told a week before you are suppose to close, "It is month end and those files closing between now and then have to be worked first. As soon as I can get to your file I will let you know what, if anything, I will need from you. Until your file gets cleared to close, you cannot get a closing date." After it takes them a week to correct the contingency (their mistake) we were supposed to be grateful for the good news that they messed up but corrected it with yet another delay. How about being required to submit documents for closing and they don't even have a clue what the document is so you have to spend hours researching it yourself (basically doing their job for them)? Is there is the way you'd like to buy a house, then they are the mortgage company for you. more

We acquired our first mortgage through Premium Mortgage Corporation. They are conveniently located on Monroe Ave in Pittsford. Plenty of parking and convenient hours. They were thorough in their search for the best mortgage rate for us. their application fee was average and the process was pretty painless. I was disappointed however that the broker we were dealing with made an oversight that thankfully was corrected but could have cost us quite a bit of money. Overall a professional, friendly staff. A good value. more