Pool & Spa Houses

Great Service: I have used other pool companies in the area before with not much success. The service guy from the pool and spa house came out and was able to diagnose the problem I was having in 15 minutes that the previous two companies couldn't figure out. I wish I would of gone with them from the beginning, I could of saved my self time and money. more

Pool Snobs: is the term that best describes this place. I just went there and could not believe things were just as bad as a year earlier. I was there a year earlier and had the same impression: over-inflated prices on all products, standoffish attitude of employees, and overall bad atmosphere making you think: why did I even have to come here? example: A couple of pounds of PH decreaser: about $25. Don't dare telling them you have an above the ground pool if you do, they might just choose to ignore you! ;-) Avoid at all costs! more

We have been using another pool maintenance company to service our pool for many years but they have gotten so backed up that at times when I call them the wait is one to two months to get an appointment. \r \r I called Pool and Spa House and had a service man here in one week. He did a great job and helped us with equipment they had sold us that the other company refused to support. He was here a month ago and the equipment is still running fine - which was not the case with the other company. \r \r They also will test your water in their store and tell you want to add to make it perfect. We are VERY happy with them and would recommend them to anyone - only hope they do not get as backed up as our former service company as a result of this endorsement! more

I was having a lot of pool equipment issues and could not clear up a green pool. I dealt with a few other companies over the years but these folks know their stuff and I did not have to wait 2 months to get a service man out to my house. \r \r This was the only group of people that could help me with my pool and I am a customer for life. Very nice technician by the way and all the guys that came out seemed to really like the place they work which is important. Pros: knowledgeable, fast service, quality people more

The Pool & Spa House have been maintaining my pool for five years. The pool looks great and it is nice not to have to have to worry about if it will be ready for the next gathering. They are quick to respond and repair any equipment that breaks down. The folks in the store are friendly and helpful, and greet me by name each time I go there to pick up toys for my kids or have my water tested. It is comforting to me that The Pool & Spa House has been around for so many years. It isn't easy finding a good pool company in Oregon that is why I am so happy that this established company is above par. Pros: Best Pool Service, Local Company, Nice Retail Stores more

We were regular monthly maintenance customers of this horrible establishment. They couldn't do their job, each week there was one problem after another, (forgetting to add water to the hot tub, turning it down to 89 degrees, forgetting to put the lid back on) and their service manager didn't do anything to change the situation. All he could say is ""wow, we never had any complaints from anyone else."" Everytime there was a problem it wasn't addressed. All they could repeat was ""wow, and he's one of our best guys."" There is no manager managing these service guys...they are left to fend and learn at the customer's expense. For nearly $500 a month you can find better service anywhere else! Cons: No one is mananging the service people or cares to more