Pool Service America, Inc.

This company is your worst nightmare. Pedro, Dennis, Luis and their whole crew could not be more incompetent. Just like the previous post I experianced the same issues every step of the way. It was a nightmare to get them to commit to anything after you sign the contract. I started my process August 2012 and completed my project April 2013. After the project was done it took another 7 month to get the final permit closed. My advice to anyone thinking of using them: ""Give your money to anyone else and I guarantee you will come out ahead."" more

Clement B. Can you please contact me because we are going through the same situation with Oceanic Pools Design and Construction. I would really appreciate it. Thank you! DO NOT RECOMMEND THIS COMPANY! PLEASE STAY AWAY. We are serious victims. more

We signed our contract with Oceanic Pool on November 16th 2012. We paid our 10% deposit in order to start the Job that same day. We initially chose this company because of their professionalism and their very good reviews on Angie's List. Pedro the sales rep was very knowledgeable, nice, friendly and was very proactive to answer our needs, also they seemed to have some very competitive price. But everything turned into a nightmare. So again I repeat we signed and paid our contract November 16th 2012. On December 17th 2012 they completed the plans (I would say very basic blueprints) that they were going to be submitted to the city of Miami, and we approved them on the spot the same day. The plans were only submitted on January 14th 2013 (of course the person in charge of the construction told us that they were submitted to the city at the end of December, but they thought I was stupid enough to believe their lies when nowadays everything is public and accessible on-line through Miami Dade’s building website). Then 10 days after submitting the plan to the city, 2 items were rejected (tree permit and environmental permit). They told me it was normal, it happens once in a while, and that they will correct it right away: it took them 1 month and a half to send the correction to the departments concerned (of course they lied to me again by saying that was done days after the original rejection). And guess what march 5th the city rejected again the application. Oceanic pool is not honest at all. \r After going to the city myself, calling the company numerous times and threatened to leave bad feedback online the plan were finally approved. \r The construction began 2 weeks later and I was at first amazed and happy for the first month as everything was done pretty fast and smoothly. But after a month Oceanic pool stopped everything, I had to beg them to install the copying, piping, electrical, pavers and to pass the city inspection. It took them 2 extra months to finish something that could have been done in 10 days. On top of that they were requesting payment for items not even finished.\r Moreover they did many thing improperly: 12v pool light plugged in 120V, electrical panel connected improperly, pump and jandy valve installed improperly, PDA from jandy as well, and the cherry on the cake: I had to do a few things myself because Oceanic pool did not or was not unable to do it: Pouring concrete on the electrical pole holder, remove roots from a tree that they cut down. Their crew was using my tools that were stored in my garage. I had to harass them to correct the water line that was not straight at all and to remove the junk they left in my yard (it was dangerous and rats and snakes started to invade my backyard). Bottom line it was a huge mess but they finished the pool and the plaster was applied after more than a hundred phone call and emails in June 18th 2013. \r Today, September 9th 2013, they still have a last payment remaining to collect but Oceanic pool is not answering or reacting. The pool permits are still open and 2 out of 3 city inspections were declined (electrical and piping) because a few things are not up to the city code. I gave them today a last warning before I put the case in litigation as I am the one that will have to pay the city fine and hire a new contractor to correct their work and pass the final inspection to close the permit.\r Also go to the Miami Dade clerk website and you will find out that this company faced many Federal government IRS liens and many lawsuits versus the state of Florida. This company might have been serious in the past, but I feel that it is on the hedge of collapse. I would never recommend this company to anybody. This company might be bankrupt in a very close future.\r more

I contracted Oceanic after receiving multiple quotes from different companies. I chose Oceanic since they had the best prices for the quality of supplies they were supplying as well as the quality work. I also liked the feeling of a small family owned business as appose to a large cooperate office. They were very attentive to my needs and the desires I had for my future pool. They worked with the vision I had for it as well as my budget. Everyone in the company was extremely helpful. The process of the construction was very smooth, and the workers, worked very hard and constantly. The pool turned out exactly how I imagined it and even better. I loved the tiles and my new little bench where I can sit and relax, while my kids enjoy the pool. Oceanic Pool exceeded my expectation. I recommend this company to everyone who is considering building a pool.\r \r Thanks Oceanic for my dream come true! more

DON'T DO IT! unfortunetly I did do alot of research and the company seemed great, but when it came to it I was still bit in the behind. I have being waiting 9 weeks for Oceanic Pools to start my construction and still nothing. I was lied to various times and still till this date have no pool. In order to get any information I had to initiate the contact and ask, because if it was for the company I would never find out anything. I started doing research about my permit on my own, and realized that nothing was submitted, this was 1 month after I signed the contract and gave the initial payment. When I called the company apparently my paperwork was misplaced, instead of someone calling me and letting me know, they waited till I called to actually find the paperwork and submit it to the city. Then I was promised that by March 8th they would start digging, still March 20th and zippo.....what a surprise. Everyday there is a different excuse and everyday its another lie......if you wish to deal with this, then beyond me go for it....but my suggestion is DON'T!!!! more

If you are looking for a pool company, please do yourself a favor and skip this one and keep on looking. I'm glad to see or should I say, sorry to see, that I am not the only customer who's pool took way too long to build with long periods of inactivity. They took forever to return my calls as well and I was repeatedly told they were out of town. Believe me, they are not what they look like! They look so professional and talk a big game but when it comes to walking the walk, they fail miserably. I have been left with issues that are now starting to show themselves and that I will now have to resolve on my own. If I could do it all over again, believe me, I would go else where. I should have asked my neighbors and done some research instead of relying heavily on advertising. My mistake! And for the record, I am not a competitor, just one very unhappy customer who paid A LOT of money for a job that was shoddy. more

For everyone who reads this comment coming from JRZ99. Please be advised that this is a false and fraudulent review. This user has stated this same information to another pool company in the Miami area. It is nearly impossible that one is able to construct two pools by two different companies in the same location at the same time. It is very clear that this is a competitor who trying to damage our name and affect our reputation. Please do not allow his/her false judgment effect your decision in using our company. We are a professional and reliable pool company. You may find some more reviews on us at Angie?s list. You may also stop by our store and office at 18600 NW 87th Avenue Bay No. 114 Hialeah, 33015. Please visit our website at WWW.Oceanicpoolconstruction and you will find some of the quality work that we provide. Thank you. more

Horrible Company One of the worst companies I have ever had to pay. Took them over 6 months to build my pool. Would never return calls. There were extended periods of inactivity. Stay away. more