Pollo Tropical

Slow service, ordered whole chicken meal with my girlfriend and they gave us a half chicken meal. When questioned they looked at me funny like they couldn't possibly have made that mistake. Once bringing over the reciept they gave us the rest of the meal. more

Employees treat you like an unimportant number, some don't understand english. Food is medeocre. more

While I've always been a fan of Pollo's food, the service is very bad. My two bad experiences came at the Pollo on US-1 south of 17th in Fort Lauderdale, and the Pollo on Sheridan Street in Hollywood. After ordering at the Pollo on 17th in the drivethru, the woman very rudely asked me ""Do you need something?"" while waiting for my change. Granted it was just a few cents, you just don't give a customer an attitude for no reason. I was very nice to her. She then said ""I don't have time for this, I have to go all the way up front now"". I don't know what is going on with this company, but it is far from an isolated incident. There are too many choices of restaurants to have to put up with this. Pros: good food Cons: EXTREMELY BAD SERVICE more