Poirier Sales & Service

GREAT STORE 2 GREAT LOCATIONS STANDS BY IT'S CUSTOMERS WITH THE MANFACTURES. UNLIKE OTHER STORES. IN HOUSE GREAT SERVICE CREW. more

GREAT STORE VERY GOOD EXPERIANCE. MORE THANT 30 YEARS. more

I recently went to poirier in Newton. I needed FIVE appliances replaced due to water damage at my house.I had intended to purchase from them. I also needed their service dept. to come to my house and condemn the ones being replaced for ins. reasons.The fellow I talked to (Joe) I found very unfriendly.Buying new high end alliances, you would think he would kiss my ass. Especially where money is tight. I was willing to give them my business against my better judgment.At first he (Joe) told me it was going to cost me $95 for a service man to make the house call. I was fine with that. When I called to make the appointment, A bitchy woman told me different.The cost went up to $300!!! Then what really got me was what this bitch said next. "What are you worried about? Your insurance company is paying for it any way." The funny thing is, Splash is right around the corner. I found them very accommodating. The moral of my story is, GO TO SPLASH!!! more

The GE cooktop I purchased was defective. I was told, incorrectly, that it was an instalation problem. My customer service mgr. has not sent the technicians report she promised, and is not sending a tech out to further diagnose and fix the non-functioning cook top. I currently have a nonfunctioning product, no one to fix it, no one returning calls, and both my installer and I can't get anyone to answer our calls. If I ran my compnay this way I'd be out of business! more

I looked all over for a washer and dryer. I checked out the sales adds for weeks looking for a good product at a good price. When I stopped in at Poirier's I was surprised at the large selection and the great prices. I was also told that they would match a sale that another company was holding. I ended up purchasing the washer and dryer from Poirier's and am very happy for it! more