Plano Glass & Mirror

I called Plano Glass on March 3rd 2014. I was speaking with Collin because I had some questions about an up coming project. Collin was very inpatient with me, Collin was raising his voice at me and trying to explain it to me, and I asked Collin why he was yelling at me. Collin told me that if you need to have it explain to you like a child then I am gonna treat you like one. I told Collin I didn't appreciate him talking to me and he cussed at me saying the f-word off. Collin then hung up on me. Don't call PLANO GLASS if you need help. They don't have time or patients to help you out and then cuss you out with the F-WORD more

We did business with this company and although they claim to be ""professional"".....the service they provide is far from it! As long as you do not have a problem with your product.....you may be fine. However we did have a problem after delivery, and it has been the worst experience and display of customer service I have ever experienced! We placed many phone calls with no return, they set appointments they had no intention on showing up for, ( and the ""female participant"" even told us that her ""service man"" told her he never had any intentions of returning our calls or going to the set appointment...WOW), and they place the blame on everybody ( including the glass manufacturer and customers)excluding themselves. And the best part of it all.......they responded to our letter wi saying that once they drop the product off and the customer pays.......it then becomes their property and problem! Whew.........I am embarrased for them! Please reference other business sites regarding information and complaints with this company prior to doing business with them. THEY GOT A ONE STAR RATING BECAUSE NONE IS NOT AN OPTION. I would have given a negative star times 3. more