Pinnacle Automotive and Tires

I just got some tires at Pinnacle, and Tom and his team recommended a different tire. I researched it independently and saw I was getting a better tire for just $3 more. Truly above and beyond to provide better service than I even asked for. Thanks, fellas. more

I always feel like pinnacle employees are looking out for my best interest. more

Called Pinnacle with a severely damaged tire. The tech said there was availability in the day to complete the replacement & informed us that he would do a quick inspection of the rest of the vehicle prior to replacing tires. We received a call back shortly after with agreeable suggestions, and Pinnacle completed all requested tasks within a few hours (even with the time necessary to have a missing part delivered). The morning after delivery I received an email with online access to my service records - a convenience that will make future decisions much easier to make. Thanks Pinnacle! more

I've been bringing my car to Pinnacle ever since I bought it and the quality of service is always excellent. Everyone is very communicative and helpful. Would absolutely recommend this garage to anyone needing service. more

Always super nice and efficient. more

Will come back. more

Always fast and efficient when I get my car serviced. Everyone is friendly, helpful and honest. Great place. more

They hooked us up! more

Prompt, efficient and reasonably priced more

Thanks for keeping my automobile road worthy more

Pinnacle has earned my auto business for the remainder of my residency in Philadelphia. They were quick, accurate, and handled my car with care. Unlike a lot of auto shops in Philly, they didn't just "replace" parts aimlessly, hoping something would fix my tire problem. They figured out the problem, then corrected it. The guys at Pinnacle are experienced. They know what they're doing. I recommend Pinnacle all the time to friends and co-workers in Philadelphia. more

I found it easy to schedule an appointment. When I was delayed getting there I called them up and they were accommodating. The people were friendly and the service was completed in a timely manner. more

The guys at Pinnacle have been servicing my car for years and have always been thorough, fair and courteous. Also have been helpful in getting my car ready to sell. more

When you leave your automobile in the hands of Pinnacle you can trust that not only will the service be performed in an excellent fashion but that you'll receive ongoing excellent customer service. I've gone there twice, once for my inspections and a second time for way overdo tire replacements. On both occasions, they were great and went above and beyond what was asked for. Additionally, they were able to accommodate me with short notice. Overall, I've had a great experience and would easily go back to Pinnacle for additional automotive needs. more

To out phone call right away and I waited for an inspection in their comfortable lounge . Couldn't be more impressed . Shortest wait I have ever experienced . more

These guys are the best. They know what's up - are trustworthy, honest and they'll go out of their way for you when you're in a jam. I would send my mother! :) more

I started going to this shop in 2009 just for oil changes and DEQ checks and I had a leaky tire. The first time I had a real problem they totally screwed up. My 2005 Subaru started making a clicking and grinding sound and the ABS brake light was on. They determined the axle shaft was broken and replaced it. They also said they did a full brake inspection, removed all four wheels and inspected entire system. When I picked it up the car it was still making clicking noises and the ABS light came on and off. I took it back two days later and they showed me the axle shaft they just put on broke again. They said they were going to put a "heavy duty" one on this time. They did not put on the recommended axle in the first place. Then they tried to reset the ABS light and told me it was probably just a bad sensor. They said they could not determine the meaning of the code read out they were getting but not to worry, the brakes were working fine and that I was not in any danger. Because they said that, I did not go to another shop right away. Finally I got more concerned and went to John Kennedy Dealership which was far away but as it turns out WELL worth the Trip to go to a knowledgeable shop. They determined the problem was the right front wheel bearing had excessive wear and replaced the assembly. They said this was very dangerous. In fact, the bearing can disintegrate and the wheel could come right off the shaft. Other things Pinnacle did; I went there several times because the check air pressure light was on. First time they changed the tire. Second time they changed the stem saying it had a leak! Huh. Subaru determined the problem was the TPMS sensor batteries were non serviceable. So Pinnacle lied about this problem and/or did not know how to properly diagnose the problem and charged me unnecessarily. ALSO, June 2014 one headlight was out. I told them to change both because they both were the same age and I figured it was smart to get two new ones. They SAID they changed both but in December 2014 the other headlight went out. Really?? after years of the headlights being fine now one goes out in 6 months. They said it was probably just a bad bulb. I even went to the owner of Pinnacle after I found out about the worn wheel bearing assembly to educate him that his mechanics were incorrectly diagnosing problems. I was trying to be helpful but he didn't even come to the front to see what I wanted. He sat in the back with a guy and just looked at me. Finally his receptionist went back there to say I wanted to speak with him for a minute. He told him to tell me he was too busy, he would be over an hour and he was working with his 'web-developer." I hope he has a great web-developer to get people to call his shop because I NEVER will go back and I intend to go to every automotive review website and let them know how terrible and uncaring this shop is. more

Simply the great more

So - I think I just found my new neighborhood mechanic!\r \r My car has been acting funky and deciding to not turn on out of the blue (I thought it was just because it was sick of me driving it to work on the weekends...I mean who works the weekends?!?) So last weekend I stopped by a PepBoys to have the battery checked. For $15 they checked the battery, altenator, and starter and said it was all fine so it much be a 'major problem'. On that note I took my keys, paid the $15 and said 'Thank you very much goodbye' aka 'screw you I know it's nothing major PepBoys' and went on my merry way.\r \r A week later, on Saturday, my car started acting funky AGAIN. It died on me while stopped at a light on 10th and Washington and this nice guy pushed me over into a parking lot, gave me a jump, and suggested I take it to Pinnacle down the street.\r \r Within 10 minutes they had it pulled in, battery tested and diagnosis explained - battery is bad. Even though they obviously had other work going on, they more

So - I think I just found my new neighborhood mechanic! Pros: null Cons: null more