Phil Long Collision Repair Center

Don't go here. The insurance adjustor was rude and hung up on us. She lied about how many times she contacted us, even though she only documented having called us once. When we complained to the GM, he lied and said he was there for the phone conversations and that Sheila was not rude and did not hang up on us. Strangely, he did not know other aspects of those phone conversations. I am not a disgruntled customer. Our vehicle was there for an accident that was not our fault, so we didn't have a bill or anything with them. These people are just plain rude, inconsiderate, and unethical. Do yourself a favor and don't bother dealing with them. more

Do yourself a favor and look elsewhere... more

I will begin with the positive, since there is so much negative. The sales/service rep was friendly, returned phone calls, and seemed to be doing their job. Now if they were the one or was involved with inspection of the vehicle, I retract my statement. Repairs took around 4 to 5 weeks, due mulitple orders of parts and ""recently"" found issues. I just let it slide, and tried to appreciate that I had my vehicle back. Then I found they missed a body repair from the accident, had to deal with my issurance company to get that covered and had to go through the whole drop off, fix, and pick-up process. Then a piece in my engine turned out to be broken, and once again had to deal with the whole process over again. 3 strikes and your out, should be the overarching message. But if you enjoy spending time with friends each time you have to drop your car off, or calling your insurance company, or driving with a sense of ""what else is broken that they didn't missed"", this is the place for you. Pros: Friendly Rep Cons: Incompetent Inspection Team, Slow Repairs, Year Long Hassle more

Why did I go to Phil Long? Cons: Not timely, Release of unsafe cars, horrible customer service more