Pets On Broadway

We owned a dog with lots of cronic problems. Dr. Griffin was so compassionate and helpful when it came time to put our dog to sleep. The entire staff of Pets on Broadway was wonderfully supportive. more

This is my vet since 1999. Over those years I have experienced nothing but the best care for my animals ever. The thing I like the most? There 's no, pardon my french, bulls#$%ng, the doctor tells you what it is. This is not always what you want to hear, alas, that's what you need to know. And the best part? None of my dogs is ( or was) easy to handle around strangers, yet they love(d) going to the doctor. Pros: friendly, competent, caring, honest Cons: none whatsoever more

If you are looking for a vet who still has heart and is a great surgeon...I have found this to be Dr. Mac Griffin. He came to my house on a Sunday because I had to have my 12 yr. old dog euthanized. Being able to do this in the comfort of our home and having my kids there meant so much. Dr. Griffin has been my Vet for almost 13 years and I would follow him anywhere, as would many other people I know. Pros: Dr. Mac does housecalls, location, staff Cons: Boarding fills up quick more

I would avoid at all costs using Pets on Broadway! After getting a funny feeling after the very first time we used them we continued to go back because it was close to where we live. The lady vet here was more concerned with her next patient then with her current one everytime we were there. The last straw for us was our last visit. They were uncaring and unsympathetic to our pup while we were trying to figure out what was wrong with her, they overcharged us, then the next day when we called back about our test results they basically said we were "caring too much" about the outcome of the tests and transfered us to a new vet... . we couldn't be happier with our new vet, he never thinks we're worrying too much! Pros: convienent Cons: cost, scheduling, poor vets more

Since moving to the Platt Park neighborhood, I switched veterinarians so I would have a place closer to my house. I tried Pets on Broadway - the first doc I had was sweet to my dog, took time with me and made our experience enjoyable. Recently, however - my dog had some health concerns, so I took him back. As I waited, and waited and waited for someone to come examine my dog (25 minutes in a little room can seem like forever with an anxious pet!) - I finally had to ask the receptionist if she thought it would be much longer - the doc promptly appeared. He wanted to run some tests on my dog - so they kept him overnight on IV. Next morning, the head vet called and left a message on my voice mail, telling me that my dog has a chronic illness and will need shots for the rest of his life. Just like that - a flat, emotionless message on voice mail. Unacceptable. Bad news should NEVER be left on voice mail! To add insult to injury - I was quoted $500 for the visit and the procedure and was presented with a bill for nearly double that. One would think they would call me when the price looked like it was doubling so I could get a second opinion. Pros: convenient location, boarding and food available Cons: a different doctor every time - most with NO bedside manner and no feelings. Maybe that's why they are animal docs and not people docs. more

They took such great care of our dogs and our cats. They were very kind and sympathetic when one of our dogs died, too. They just couldn't be nicer or more caring. PROS: Really great, caring CONS: Nothing more